SHELET L LUCKY
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lucky Tax and Notary
Houston, TX
01.2024 - Current
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Assisted clients with properly completing paperwork prior to notarization.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
Insurance Customer Service Representative-Remote
Progressive
Augusta, GA
08.2022 - 01.2024
- Investigated discrepancies between actual charges and expected premiums.
- Processed new policy applications and updated existing policy documents.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Advised customers on available coverage options that best fit their individual needs.
Front Desk Receptionist
Hyatt House
Augusta, GA
06.2021 - 11.2023
- Responded to customer inquiries via phone, email, and in person.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
THD/JCP Core Agent-Remote
Electrolux
Augusta, GA
04.2016 - 08.2022
- Coordinate store associates and/or consumer inquiries regarding orders, delivery dates, and cancellations
- Diligently processed replacements and/or returns
- Corresponded with consumers or sales associates about backorders resulting in rescheduling of delivery dates
- Delivered exceptional customer service while assisting customers in a timely manner
- Accurately documented customer's accounts.
Guest Service Representative
Red Roof Inn
Augusta, GA
07.2013 - 06.2021
- Warmly ushered in customers or visitors and provided appropriate information
- Maintained daily logs and forms
- Worked on reservation requests via the telephone or in-person
- Effectively managed complaints by resolving issues or providing solutions
- Assisted customers with the registration process
- Coordinated and conducted individual training for new hires.
Pharmacy Technician
Teleperformance
Augusta, GA
05.2014 - 05.2016
- Managed provider and/or customer inquiries regarding pharmacy rejections
- Entered pharmacy overrides into the system based on approval guidelines
- Provided processing information to pharmacies and/or providers so that claims can adjudicate
- Scrutinized information including but not limited to authorizations, denials, coordination of benefits, and eligibility
- Submitted oral DER
- Diligently navigated through multiple systems to efficiently resolve issues
- Executed individual training.
Pre-Admissions Coordinator
Providence Hospital
Mobile, AL
10.2012 - 07.2013
- Acquired pre-certifications, authorizations, and referrals from physician offices
- Employed multiple systems to determine copays/and or deductibles
- Discussed and made financial arrangements for uninsured patients
- Utilized a multiline phone system and attended to inquiries adequately
- Facilitated the scheduling of Patient Appointments
- Verified Insurance and obtain referrals
- Coordinated and conducted individual training for newly hired employees
- Carried out Data entry duties.
Education
Diploma - Pharmacy Technician
Virginia College
01.2012
Associate - Health Reimbursement
Virginia College
01.2008
Skills
- Avaya
- Microsoft Outlook/Teams
- Strong Communication Skills
- Customer Service
- Team Leadership
- Issue Resolution
- Policy & Regulatory Compliance
- Data Entry
- Confidential Records Management
- Insurance Regulations
Certification
Texas #2782099
References
Available Upon Request
Timeline
Administrative Assistant
Lucky Tax and Notary
01.2024 - Current
Insurance Customer Service Representative-Remote
Progressive
08.2022 - 01.2024
Front Desk Receptionist
Hyatt House
06.2021 - 11.2023
THD/JCP Core Agent-Remote
Electrolux
04.2016 - 08.2022
Pharmacy Technician
Teleperformance
05.2014 - 05.2016
Guest Service Representative
Red Roof Inn
07.2013 - 06.2021
Pre-Admissions Coordinator
Providence Hospital
10.2012 - 07.2013
Diploma - Pharmacy Technician
Virginia College
Associate - Health Reimbursement
Virginia College
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