She'Ley Roberts
Bartlett,TN
Summary
Compassionate Certified Nursing Assistant with extensive experience at Homewell Care Service, skilled in patient care and HIPAA compliance. Proven ability to enhance patient comfort and wellbeing through effective ambulation assistance and compassionate support. Recognized for maintaining high hygiene standards and fostering a positive environment, ensuring dignity and respect for all patients.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Homewell Care Service
Hendersonville, TN
08.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Medical Receptionist
Methodist Healthcare
Memphis, TN
04.2023 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Radiology PCA
Methodist Healthcare
Bartlett, TN
04.2021 - 04.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Recorded patient details accurately in electronic health records.
- Collected and transported specimens to prepare for lab testing.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
Diploma - Phlebotomy
NATS Career College
Nashville, TN05.2023
Diploma - Medication Technician
Beacon Learning Center
06.2021
Post-Baccalaureate Diploma - CNA
Tn Career Institute
Cordova,Tn02.2015
Highschool Diploma -
North Central Highschool
Los Angeles, CA05.1998
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Basic life support
- Dressing assistance
- Compassionate caregiver
- Patient-focused care
- Medical terminology
- Positioning patients
- Patient lifting
- Transfer techniques
- Ambulation assistance
- Healthcare ethics
- Colostomy care
- Light housekeeping
Timeline
Certified Nursing Assistant
Homewell Care Service
08.2024 - Current
Medical Receptionist
Methodist Healthcare
04.2023 - 06.2024
Radiology PCA
Methodist Healthcare
04.2021 - 04.2023
Diploma - Phlebotomy
NATS Career College
Diploma - Medication Technician
Beacon Learning Center
Post-Baccalaureate Diploma - CNA
Tn Career Institute
Highschool Diploma -
North Central Highschool