Sheli Richardson
Lumberton
Summary
Dynamic professional with a proven track record at Hardin County Health Services, excelling in customer service and administrative support. Skilled in data analysis and process improvement, I enhance operational efficiency and foster strong client relationships. A dedicated team player, I effectively manage scheduling and documentation to drive successful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hardin County Health Services
08.2025 - Current
- Managed medical records system, ensuring accuracy and compliance with health regulations.
- Coordinated scheduling for healthcare appointments, enhancing patient access and service efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Foodborne/Waterborne Health Investigator
Hardin County Health Services
06.2021 - 08.2025
- Analyzed data trends to identify public health concerns and recommend interventions.
- Collaborated with community partners to enhance outreach and education initiatives.
- Trained junior investigators on best practices in research methodologies and data collection techniques.
- Documented findings and prepared detailed reports.
- Implemented process improvements that increased efficiency in case management workflows.
Immunization Clerk
Texas Workforce Solutions
02.2020 - 06.2021
- Coordinated patient scheduling to enhance operational efficiency and reduce wait times.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
- Performed routine clerical tasks by scanning, filing, and copying documents.
Senior Outside Sales Representative
Orkin Pest & Termite Control
01.2018 - 01.2020
- Developed and executed sales strategies to increase market penetration and revenue growth.
- Cultivated strong client relationships through regular follow-ups and tailored service offerings.
- Collaborated with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Collaborated with internal teams to design customized solutions that met clients'' unique needs and challenges.
Education
High School Diploma -
Lumberton High School
Skills
- Customer service
- Administrative support
- Time management
- Customer and client relations
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
Certification
- Certified Pool Operator
- Food Manager Certification
- FDA Standardization Certification
Timeline
Administrative Assistant
Hardin County Health Services
08.2025 - Current
Foodborne/Waterborne Health Investigator
Hardin County Health Services
06.2021 - 08.2025
Immunization Clerk
Texas Workforce Solutions
02.2020 - 06.2021
Senior Outside Sales Representative
Orkin Pest & Termite Control
01.2018 - 01.2020
High School Diploma -
Lumberton High School