SHELIA BECK
JACKSON,MI
Summary
RECEPTIONIST with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Customer Service Representative who achieves high levels of customer satisfaction. Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
Overview
25
25
years of professional experience
Work History
Receptionist
Jackson Community Federal Credit Union
Jackson, MI
02.2014 - 06.2021
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages. Some days up to 100 Calls
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Helped distribute employee notices and mail around office.
- Maintained clean reception area, including lounge and associated areas.
- Completed data entry, tracked resumes and maintained applicant tracking system.
- Screened all visitors and directed them to appropriate employee or office.
- Confirmed appointments, communicated with clients and updated client records
TELLER
Jackson Community Federal Credit Union
Jackson, MI
02.2016 - 06.2021
- Answered telephone inquiries on banking resolutions checking, savings, loans and lines of credit. Up to 70 calls per day
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Collected member loan payments.
- Answered telephone inquiries on banking resolutions including checking, savings, loans and lines of credit.
- Advised clients on mortgage, educational and personal loans.
- Maintained friendly and professional customer interactions.
- Educated customers on use of banking website and mobile apps.
Receptionist/Medical Biller
Dr. Eugene Willoughby
Jackson, MI
01.1996 - 10.2009
- Answered large volume of incoming calls daily to resolve patient issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing, scanning and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, and referrals. Made sure all were up to date.
Education
CERTIFICATE MEDICAL BILLING - MEDICAL BILLING
Jackson Area Career Center
Jackson, MI1997
Skills
- 42WPM typing speed
- Savvy relationship-builder
- Self-sufficient
- Goal-oriented
- Positive
- Cheerful
- Excellent time management
- Rapid data entry skills
- Night and safe deposit procedures
- People-oriented
Timeline
TELLER
Jackson Community Federal Credit Union
02.2016 - 06.2021
Receptionist
Jackson Community Federal Credit Union
02.2014 - 06.2021
Receptionist/Medical Biller
Dr. Eugene Willoughby
01.1996 - 10.2009
CERTIFICATE MEDICAL BILLING - MEDICAL BILLING
Jackson Area Career Center
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