Summary
Overview
Work History
Education
Skills
Phone
Fitness, Health, Writing, Travel
Timeline
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Shelia Bobo

Rancho Cucamonga,CA

Summary

Administrative support professional offering versatile office management skills and proficiency in microsoft office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Rational as Supervisor, Manager and analyst with 20 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

28
28
years of professional experience

Work History

Assistant/Admin Analyst

UCLA
01.2009 - Current
  • Handle multifaceted administrative tasks (e.g.), Interventional Radiology, Cardio and Pulmonary Rehab, Orthopedic, Internal Medicine, Urology; Duties, office management, scheduling procedures biopsy with sedation, aspirations, para and thora, front desk management, insurance verification, phones scheduling appointments and taking messages, referrals, data entry, billing
  • Known for 'can-do' attitude, flexibility and high-quality work.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

AAIII Supervisor/Interim Manager

UCLA
01.2004 - 01.2009
  • Supervised fifteen to thirty staff members
  • Responsible for coordinating schedules of all clerical staff supporting clinic
  • Responsible for coordination of clinical services
  • Work with management and clinic director to update and implement policies for achievement of optimum patient satisfaction
  • Interact with faculty and residents to maximize patient care, resident's education and patient satisfaction
  • AS part of management team meet regularly to analyze information, problems, situations and procedures to define objectives, identify patterns and formulate conclusions
  • Compile employee reference/resource guide to help employees understand operations and direct patients questions

AAII/floater

UCLA
01.1996 - 01.2004
  • Responsible for processing referral for authorizations, working closely with manage care to expedite all urgent authorization request
  • Skilled in typing grammatically correct/concise business correspondence and reports
  • Efficient in appointment scheduling, insurance verification, patient registration
  • Excellent skills in answering heavy phones, resolving patient problems, reconciling billing slips
  • Floater for PCN-Referral Coordinator, Front Office, Billing, Medical Records, Communication Center and assist in rooming patient

Education

BS in Business Administration - Business Administration

University of Phoenix
Torrance, CA
01.2003

Skills

  • MS Word
  • MS PowerPoint
  • MS Outlook
  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting

Phone

909-945-1273, 310-270-5864

Fitness, Health, Writing, Travel

I work out 4 to 5 days a week, walking or spin class

Embody health eating habit for overall physical health, mental health

Love doing creative writing, Poetry, songs.  

Love traveling with family. The adventure of seeing new things. Especially love Cruising. 

Timeline

Assistant/Admin Analyst

UCLA
01.2009 - Current

AAIII Supervisor/Interim Manager

UCLA
01.2004 - 01.2009

AAII/floater

UCLA
01.1996 - 01.2004

BS in Business Administration - Business Administration

University of Phoenix

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Shelia Bobo