Shelia Brown
Richmond,Ohio
Summary
Adept Janitorial Crew Lead with a proven track record at MPW Industrial Services, enhancing team efficiency and customer satisfaction through expert training and motivational leadership. Mastered OSHA requirements and conflict resolution, achieving a significant reduction in workplace accidents. Excelled in fostering team collaboration and driving continuous improvement, demonstrating exceptional multitasking and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Inhome STNA
Moore Family
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
Janitorial Crew Lead
MPW Industrial Services
Mingo Junction, OH
04.2024 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Implemented safety protocols to reduce workplace accidents and promote employee wellbeing.
- Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
- Coordinated with various departments to ensure timely completion of tasks and projects.
- Established a positive work environment by promoting team collaboration and open communication.
- Resolved conflicts among team members professionally, maintaining a harmonious work atmosphere.
- Established positive relationships with customers and colleagues through high standards of customer service.
Team Leader
A-1 Cleaning Service
Wheeling, WV
08.2001 - 08.2005
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Diploma -
New Castle High School
New Castle, Pa05.1989
Skills
- Team Management
- Motivational Leadership
- Training and mentoring
- Task Delegation
- Crew Management
- OSHA Requirements
- Safety Guidelines
- Delegating Work
- Safety protocols and procedures
- Crew oversight
- Jobsite Safety
- Customer Relationship Management (CRM)
- Multitasking and Organization
- Onboarding and training
- Physical Agility and Coordination
- Problem-Solving
- Team Player
- Problem-solving abilities
- Multitasking
Timeline
Janitorial Crew Lead
MPW Industrial Services
04.2024 - Current
Team Leader
A-1 Cleaning Service
08.2001 - 08.2005
Inhome STNA
Moore Family
Diploma -
New Castle High School