Overview
Work History
Education
Skills
References
Additional Information
Timeline
AccountManager

Shelia Burst

New Braunfels,Texas

Overview

19
19
years of professional experience

Work History

Seasonal Administrative Assistant/ Scheduler

Camp Huaco Springs
05.2016 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Delegation Oversight Analyst

Molina Healthcare of Texas
01.2013 - 10.2015
  • Point of conduct for external partners, ensuring excellent business relationships were maintained
  • Conduct onsite provider credentialing file audits to ensure National Committee for Quality Assurance (NCQA) standards and Texas Department of Insurance (TDI) and Centers for Medicare & Medicaid (CMS) requirements are met
  • Review delegated groups’ policies and procedures to ensure National Committee for Quality Assurance (NCQA) standards and Texas Department of Insurance (TDI) and Centers for Medicare & Medicaid (CMS) requirements are met
  • Serve as Recorder for departmental and joint committee meetings.

Provider Contract Coordinator

Molina Healthcare of Texas
06.2010 - 11.2013
  • Prepared incoming mail for Credentialing, becoming knowledgeable of the credentialing process, and necessary documents and data required
  • Answered queue calls and provider emails, responding to requests in a timely and professional manner
  • Prepared contracts for execution and mail new providers welcome packets
  • Audit member and provider information, updating as requested
  • Work within growing and developing team to create and improve processes and procedures.

Human Resources Assistant

Molina Healthcare of Texas
11.2007 - 06.2010
  • Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines
  • Provided confidential administrative and clerical support to the Human Resources Department and Senior Leadership Team
  • Served as Recorder for Employee Safety Committee, Employee Activity Committee, Human Resources Technology Committee and Compliance Committee
  • Responded to employee questions regarding benefits and payroll
  • Facilitated new employee orientation
  • Process employee paperwork such as new hire, termination, personal leave, and changes
  • Maintained Human Resources Information System (HRIS) records and produced reports from database.

File Room Coordinator

Cancer Therapy and Research Center
09.2005 - 11.2007
  • Updated and filed medical charts using Microsoft Access and Excel
  • Ensured patients’ privacy
  • Utilized interpersonal skills to ease patients’ stress
  • Collaborated with co-workers, management and physicians to improve speed, accuracy and communication.

Education

Bachelor of Arts in Human Resources -

Incarnate Word University
San Antonio, Texas

Skills

  • Ability to prioritize and complete multiple tasks to achieve desired goals
  • Independent and self-motivated
  • Interpersonal skills provide ability to grow productive relationships inside and outside organization, at all organizational levels
  • Excellent research and writing skills
  • Computer skills include: MS Word, Excel, PowerPoint, Internet Explorer & Outlook

References

  • Larissa Cameron, Chief Privacy Officer, Texas General Land Office, Austin, Texas, (512) 514-3080, rissa_2000@yahoo.com
  • Erin Affeldt, Human Resources Manager, Molina Healthcare, San Antonio, Texas, (210) 632-7996, erinaffeldt@gmail.com
  • Tamara Cairns, Operations Manager, Camp Huaco, New Braunfels, Texas, (720) 628-6134, tamara@camphuacosprings.com

Additional Information

I left the full time workforce in 2015 to be with my young children. Since then, I have been active in the community. I have volunteered with the schools, as room parent, as well as office reception and other projects. I also volunteer at the food bank and Room Redux, an organization that creates new spaces for children who have been abused.

Timeline

Seasonal Administrative Assistant/ Scheduler

Camp Huaco Springs
05.2016 - Current

Delegation Oversight Analyst

Molina Healthcare of Texas
01.2013 - 10.2015

Provider Contract Coordinator

Molina Healthcare of Texas
06.2010 - 11.2013

Human Resources Assistant

Molina Healthcare of Texas
11.2007 - 06.2010

File Room Coordinator

Cancer Therapy and Research Center
09.2005 - 11.2007

Bachelor of Arts in Human Resources -

Incarnate Word University

Similar Profiles

CREATE PROFILE
Shelia Burst