Shelia C. Freedle
Lexington,NC
Summary
Veteran Financial and Technology Leader with over 20 years in financial sector, concentrating on Identity & Access Management (IAM), Project Management, and cross-functional team leadership. Established ability to oversee complex technical projects, including Salesforce implementation with mobile functionality at Wells Fargo. Recognized for refining operations, bolstering security posture, and advancing compliance across enterprise systems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IAM Manager (Remote/Hybrid Position - Quarterly Travel)
Dickinson Financial Corporation
06.2023 - 08.2024
- Achieved 62% reduction in unauthorized access incidents within six months.
- Implemented Role-Based Access Control (RBAC) policies across enterprise applications to enhance security.
- Leveraged expertise in Single Sign-On (SSO), RBAC, and Identity Federation to strengthen protocols.
- Reviewed and allocated Access Service Requests and Work Orders for efficient resolution by direct reports.
- Fostered collaboration with IT departments to align business needs and optimize operations.
- Supported application onboarding through SSO using OKTA and Azure Active Directory.
- Streamlined access management processes to improve overall security posture.
- Maintained effective communication with stakeholders to ensure alignment on security initiatives.
Authentication Integration Manager (Remote Position)
Wells Fargo
10.2021 - 10.2022
- Implemented control adoption solutions to ensure application compliance with security policies and IAM controls.
- Supervised seven contractors as Reporting Manager, resolving escalations and approving time sheets.
- Delivered feedback on work performance for management appraisals.
- Managed IAM portfolio to guarantee timely resolution of issues and escalation of risks.
- Conducted training sessions for IAM organization on cloud-related challenges alongside Authentication Integration Team.
- Facilitated onboarding of applications using OKTA, Ping, and Azure AD before AWS transition by Wells.
IDaaS Solutions Architect and Team Lead (Remote Position)
Wells Fargo
08.2019 - 10.2021
- Achieved promotion to Assistant Vice President for contributions to compliance across all Lines of Business.
- Developed operational guides and resources, including roadmaps and communication chains, for security control execution.
- Pioneered onboarding of Salesforce application with Mobile features for Center of Excellence within Wells Fargo Bank.
- Onboarded Salesforce applications across 24 different Lines of Business at Wells Fargo Bank.
- Executed onboarding processes for applications using Okta, Ping, and Azure AD frameworks.
- Engineered scalable architecture solutions to improve system performance and reliability.
- Worked with cross-functional teams to establish technical requirements and integrate new technologies.
- Guided architectural reviews and shared best practices in software development methodologies.
Technology Operations Analyst – WIAM (Wholesale Identity and Access Management)
Wells Fargo
10.2016 - 08.2019
- Executed daily research and fulfilled 35 to 50 access provisioning and deprovisioning requests.
- Coordinated nonstandard access requests with enterprise contacts to streamline gating processes.
- Delivered technical consulting services to ensure entitlement requests aligned with approved usage per LOB Matrices.
- Provided technical support for routine security issues while training new team members.
- Participated in monthly calls with supported Lines of Business to maintain current provisioning and deprovisioning instructions.
Business Banking – Loan Document Specialist/Business Systems Analyst
Wells Fargo
06.2012 - 10.2016
- Ensured accuracy of loan documentation while adhering to regulatory standards.
- Resolved discrepancies in loan files through effective coordination with internal teams.
- Enhanced workflow efficiency by managing document preparation for mortgage and consumer loans.
- Conducted training sessions for new team members on loan documentation and compliance procedures.
Education
B. S. - Business Administration-Major in IT Management
ECPI University
Virginia Beach, VA01.2016
Skills
- ABAC
- ADP
- API
- Azure AD
- Cisco Jabber
- Cisco Webex
- DevOps
- JIRA
- LDAP
- Microsoft Team
- MS Product Suite
- OKTA
- Ping
- RBAC
- Salesforce
- SDLC
- ServiceNow
- SQL
- WorkDay
- Team leadership
- Time management
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Performance management
- Policy and procedure development
- Vendor management
Certification
Six Sigma – Green Belt
Timeline
IAM Manager (Remote/Hybrid Position - Quarterly Travel)
Dickinson Financial Corporation
06.2023 - 08.2024
Authentication Integration Manager (Remote Position)
Wells Fargo
10.2021 - 10.2022
IDaaS Solutions Architect and Team Lead (Remote Position)
Wells Fargo
08.2019 - 10.2021
Technology Operations Analyst – WIAM (Wholesale Identity and Access Management)
Wells Fargo
10.2016 - 08.2019
Business Banking – Loan Document Specialist/Business Systems Analyst
Wells Fargo
06.2012 - 10.2016
B. S. - Business Administration-Major in IT Management
ECPI University
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