Shelia Coleman
Dallas,Texas
Summary
To obtain a stable career utilizing my professional skills that provide the opportunity for long-term growth. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Rep
Ace Cash Express
01.2017 - 01.2019
- Duties Included but not limited to opening and closing of the store daily deposits cash handling of up to 95,000
- Process title and payday loans, collections phone etiquette create spreadsheets received a monthly bonus for most loans.
Account Rep
Keys Fitness
05.2009 - 06.2011
- Responsible for several accounts including the processing of invoices account notation collections, fax, and copier collections.
Patient Intake Specialist
Prima Care Urgent Care facility
01.2007 - 03.2009
- Patient admin, insurance verification, medical billing coding cpt 9 collect copay and fees, etc;
County Clerk
Dallas County Child Support
01.2006 - 01.2009
- Assist Judges, Lawyers, and clients with high customer satisfaction skills process payments for current and delinquent accounts mail clerk answered phones with the CVR system with proven ability to process over 3,500 checks.
Medical Office Assistant
J&J Healthcare
01.2004 - 01.2006
- Duties were as follows patient intake verifying medical insurance cpt coding, schedule coordinator, etc;
Medical Office Assistant
Dr. Lisa Brandy Trinity Foot Care
06.2002 - 06.2004
- Duties were as followed patient intake, patient demographics, schedule coordinator, verify insurance;
Education
Hospitality Administration And Management
American Public University System
Charles Town, WV01.2013
Medical Office Assistant -
Professional Certification Center
Skills
- Customer Service
- Medical Office Assistant
- Medical Billing
- Insurance and coding
- CPT 10 Patient Rep
- Excel
- Word
- Office Management
- Fax
- Copy
- Inbound and Outbound Calling
- Consultative Sales
- Paperwork Processing
- Scheduling
- Call Management
- Complaint Resolution
- Upselling and Cross-Selling
- Product Knowledge
- Account Updating
- Appointment Scheduling
- Data Entry
- Quality Assurance Controls
- Clerical Support
- Sales Closing
- Business Development Understanding
- Administrative Support
- Retail Marketing
- Positive and Professional
- Coordination
- Materials Transport
- Researching
- Research
- Process Optimization
- Active Listening
- System Implementation
- Reading Comprehension
- Adaptive Team Player
- Conflict Mediation
- Order Fulfillment
- Document Control
- Creative Problem Solving
- Client Relations
- Customer Relationship Management (CRM)
- Credit Card Payment Processing
- Calendaring
- Microsoft PowerPoint
- Microsoft Excel
- Receiving Support
- Schedule Mastery
- Problem Resolution
- Report Creation
- Spreadsheets
- Call Triaging
- Shipping and Receiving Understanding
- Documentation
- Microsoft Outlook
- Stocking and Replenishing
- Promotional Support
- Lotus Notes
- Stock Management
- Customer Relations
- Proofreading
- Prioritization
- Report Preparation
- Computer Proficiency
- Critical Thinking
- Conflict Resolution
- Problem-Solving Abilities
- In-Store Support
- Microsoft Office Suite
- Order Processing
- Typing 25 WPM
- Route Management
- Grammar
- Quality Control
- High-Energy Attitude
- Minute Taking
- Product Organization
- 10-Key
- Product Sales
- Travel Planning
- Call Center Operations
- Medical Terminology Knowledge
- Delivery Scheduling
- Lead Generation
- Account Management
Accomplishments
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Affiliations
- Volunteer work at TD Jake Ministries accepting charity funds.
- Currently a Member of Friendship-West Baptist Church Pastor Mr.Freddie Haynes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Rep
Ace Cash Express
01.2017 - 01.2019
Account Rep
Keys Fitness
05.2009 - 06.2011
Patient Intake Specialist
Prima Care Urgent Care facility
01.2007 - 03.2009
County Clerk
Dallas County Child Support
01.2006 - 01.2009
Medical Office Assistant
J&J Healthcare
01.2004 - 01.2006
Medical Office Assistant
Dr. Lisa Brandy Trinity Foot Care
06.2002 - 06.2004
Hospitality Administration And Management
American Public University System
Medical Office Assistant -
Professional Certification Center
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