Shelia Conley
Piggott,AR
Summary
Personable and dedicated Customer Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Piggott State BanK
Piggott, AR
03.2009 - 02.2024
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the bank.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Administrative Assistant
Foxy Manufacturing
Poplar Bluff, MO
07.2007 - 03.2009
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Received customer orders and placed them into the system for processing.
- Assisted customers with product selection based on their needs.
- Maintained accurate records of all inventory transactions in the computer system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Checked source documents against entered data to ensure accuracy.
Bank Teller
Piggott State Bank
Piggott, AR
10.1994 - 07.2007
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records, transactions and customer information.
- Welcomed customers and offered pleasant service during entire transaction.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
Education
High School Diploma -
Holcomb High School
Holcomb, MOSkills
- Call Management
- Complaint Resolution
- Data Collection
- Consultative Sales
- Data Entry
- Information Security
- Client Relations
- Customer Service
- Microsoft Outlook
- Office Equipment Proficiency
- 10-Key
References
References available upon request.
Timeline
Customer Service Representative
Piggott State BanK
03.2009 - 02.2024
Administrative Assistant
Foxy Manufacturing
07.2007 - 03.2009
Bank Teller
Piggott State Bank
10.1994 - 07.2007
High School Diploma -
Holcomb High School
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