SHELIA DAWSON
Dallas,Tx
Summary
Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Compassionate and knowledgeable, motivated to positively impact program operations and participant success with diligent support. Well-trained in marketing and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong diligence. Multi-talented leader with a successful history helping individuals of all backgrounds improve health, and overall well-being. Knowledgeable about healthy and good lifestyle choices.
Overview
16
16
years of professional experience
Work History
Case Manager
Brighter Tomorrows
Irving, TX
08.2022 - Current
- Conduct initial client assessment and intake
- Monitor support services, information and referrals.
- Recommend interventions and/ or referrals as appropriate, based on client needs.
- Provide service assessments: prioritizing client needs.
- Service Plan: develop goals and timeline to achieve goals with client
- Client Advocacy: phone calls, coordination of services on behalf of the clients.
- Provide direct services and transportation support based on client needs.
- Provide domestic violence support services, information and referrals.
- Maintain network of mental health, health, social service, disability, substance abuse and domestic violence referrals.
- Document information on each client, maintain written records and reports.
Success Coach
Goodwill Industries Of Dallas
11.2021 - 09.2022
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
- Led workshops for job seekers to provide information on job searching, application completion and resume building.
- Maintained knowledge of market and diverse career opportunities.
Program Specialist
Center For Developmental Disabilities
11.2020 - 10.2021
- Implemented and monitored individualized services based on person centered principles; and, overseen Person Center Plan (PCP) implementation and documentation;
- Acted as an direct contact person with the state(KCRO) and county(EITAS) for ensuring that PCP's are in accordance with Missouri Quality Outcomes, scheduled meetings as needed.
- Supervised program staff in behavior management, crisis intervention, behavioral counseling, along with monitoring the protection of residents rights;
- Submitted all Annual Plan-related documentation according to Annual Plan schedule;
- Maintained Case Record files.
- Served as chairperson of quarterly, standing committee;
- Completed discharge summaries and follow-up of residents leaving the agency or transferring to other locations within the agency;
- Facilitated monthly program meetings at each site;
- Altered personal schedule when needed to observe all program operations;
- Formally reviewed on a monthly basis, or as needed, resident progress, medical records and documentation in Therap, case records, resident money ledgers and cash balances;
- Complete, update and submit monthly reviews to Support Coordinators;
- Corresponded with referring agencies and day service agencies for program related issues;
- Attended meetings and in-service training as scheduled.
- Co-supervised Residential Specialist.
- Communicated with Residential Specialist and Lead Direct Support Specialist daily to provide consistency in addressing resident needs and the overall running of the home.
- Responsible for disciplinary matters along which include minor policy and procedure violations;
- Served as the contact person for relaying house/programmatic information.
Service Coordinator
Bay Mark Health Services
08.2018 - 10.2020
- Maintained Outside Marketing Contacts each week with various treatment agencies, physician offices, hospitals, etc.
- Oversee the day to day operations of the New Vision office and complete assigned reporting.
- Effectively communicated with Hospital Administration, Physicians, Nurses, and Community Partners.
- Acted as a liaison between the New Vision Service and the Community as well as between the Client Hospital and the Corporate Office.
- Assisted the Intake Coordinator with inquiries, assessments, discharge planning, follow up calls, and day to day operations of the office.
- Maintained HIPAA,ability to handle stressful situations and interact with others.
- Monitored documentation procedures to maintain consistent policies and current records.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Builted and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Counselor Technician
Rediscover Inc
10.2015 - 08.2018
- Aided individuals with serious mental illness to live successfully in the community.
- Facilitate each client's achievement of long-range outcomes of symptom management employment and independent living based on the needs of the client.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Mental Health Technician
Texas Health Resources
07.2014 - 10.2015
- Obtained vitals and tested patients' blood glucose levels.
- Monitored patients with acute mental health conditions.
- Provided quality patient care in accordance with hospital policies and procedures.
- Kept track of patient's movements on and off the unit by documenting times and the destinations of patients.
- Quickly responded to crisis situations.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Documented patient interactions in compliance with HIPAA requirements.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Assistant Director
Nu-Beginning Housing & Social Services
08.2007 - 07.2014
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Hired supervised and trained staff.
- Handled and processed confidential client information.
- Actively maintained up to date knowledge of Applicable State and Federal laws and regulations.
- Assisted and coordinated the activities of the agency.
- Assisted with creating annual goals, objectives and budgets and made recommendations to reduce cost.
- Cultivated and maintained positive working relationships with employees.
- Communicated promotions and advised clients about available services to help clients achieve goals.
- Created all reports on time and adhered to strict billing deadlines.
- Implemented procedures to increase overall productivity.
- Assisted senior leadership in managing all aspects of operations.
Education
MBA - Business Administration and Management
Park University
Parkville, MO2023
Bachelor of Science - Business Health Administration
University of Phoenix
06.2011
Skills
- Attention to Detail
- Program Development
- Staff Training
- Intervention Plans
- Case Notes
- Relationship Building
- Implementing Client Care Plans
- Maintaining Client Records
- Collaboration and Teamwork
- Case Planning
- Conflict Resolution
- Crisis Intervention
Certification
- Career Coaching Navigation Training - 04/2025
- Goggle AI-04/2025
Timeline
Case Manager
Brighter Tomorrows
08.2022 - Current
Success Coach
Goodwill Industries Of Dallas
11.2021 - 09.2022
Program Specialist
Center For Developmental Disabilities
11.2020 - 10.2021
Service Coordinator
Bay Mark Health Services
08.2018 - 10.2020
Counselor Technician
Rediscover Inc
10.2015 - 08.2018
Mental Health Technician
Texas Health Resources
07.2014 - 10.2015
Assistant Director
Nu-Beginning Housing & Social Services
08.2007 - 07.2014
MBA - Business Administration and Management
Park University
Bachelor of Science - Business Health Administration
University of Phoenix
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