Shelia Figueroa
Summerville,SC
Summary
Dynamic healthcare professional with extensive experience at NYS Department of Health, excelling in regulatory compliance and quality assurance. Proven ability to enhance patient safety through effective data analysis and medical record review. Strong leadership and communication skills foster collaboration among interdisciplinary teams, driving improvements in care delivery and operational efficiency.
Overview
32
32
years of professional experience
Work History
Health Care Surveyor 2
NYS Dep of Health
New York, NY
09.2013 - 10.2023
- Survey surveillance, investigate patients' allegations of negligence or abuse. Perform document reviews, including medical records, policies, quality assurance meetings, and plans of correction.
Registered Nurse Administrator
Department of Correctional Services
Ossining, NY
08.1997 - 09.2013
- Performed administrative duties such as scheduling shifts, preparing payrolls.
- Assisted in recruitment efforts by conducting interviews with potential candidates.
- Ensured compliance with all applicable laws pertaining to healthcare operations.
- Maintained a safe work environment by ensuring adherence to safety regulations and codes of conduct.
- Conducted staff meetings to discuss patient care policies and procedures.
- Reviewed medical records to evaluate the effectiveness of nursing interventions.
- Advised department heads on budgeting matters related to equipment purchases.
- Created orientation programs for new nurses and provided ongoing training sessions for existing staff members.
- Reviewed medical records for accuracy prior to submission for billing purposes.
- Organized continuing education programs for nurses in order to keep them up-to-date on latest developments in their field.
- Coordinated quarterly performance reviews and provided feedback on individual goals and objectives.
- Implemented strategies for improving nurse satisfaction levels through workforce engagement activities.
- Monitored clinical performance of nurses to ensure high quality outcomes.
- Developed strategies for enhancing customer service levels within the hospital setting.
- Participated in inter-departmental committees to promote communication between departments.
- Identified, evaluated and monitored quality improvement initiatives to ensure compliance with regulatory standards.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for patients.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Implemented changes needed to correct deficiencies found during government inspections.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Monitored development, implementation and updates of individualized care plans.
- Schedule nursing staff, fostering environment supportive to patients.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Correctional Staff Nurse
NYS Dep of Corrections
Ossining, NY
09.1991 - 09.1997
- Document and review medical records.
- Ensured that all equipment was properly maintained according to safety protocols.
- Managed multiple tasks simultaneously while maintaining quality standards of care.
- Collaborated with interdisciplinary team members to develop plans of care for patients.
- Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
- Conducted patient education on medical treatments and procedures.
- Coordinated with other healthcare professionals to ensure quality patient care.
- Actively participated in departmental meetings, training sessions and educational seminars.
- Assisted physicians with exams, lab tests or other procedures as requested.
- Implemented infection control measures to reduce the spread of contagious diseases.
- Adhered to strict confidentiality policies when dealing with sensitive information.
- Provided emotional support to patients facing difficult diagnoses or treatments.
- Maintained a clean work environment by following proper sanitation guidelines.
- Evaluated the effectiveness of nursing interventions and modified plans as needed.
- Performed diagnostic tests such as blood draws, urine analysis and electrocardiograms.
- Monitored vital signs such as blood pressure and temperature.
- Monitored vital signs and documented changes in a timely manner.
- Provided direct patient care including wound dressing, administering medication and IV therapy.
- Provided direct patient care, including wound care and medication administration.
- Assessed patients to determine their physical condition, health status and needs.
- Maintained accurate records of patient progress notes, medications administered and other relevant data.
- Developed individualized teaching strategies for each patient based on their specific needs.
- Administered medications as prescribed by physicians.
- Identified potential problems or issues that may arise during treatment, such as drug interactions or allergies, and provided appropriate interventions when necessary.
- Counseled patients on lifestyle changes necessary for improved health outcomes.
- Treated and monitored wounds using liquid skin, sutures, and bandages.
- Evaluated patients to develop and update treatment plans while anticipating day-to-day needs.
- Communicated effectively with physicians and provided support during surgical procedures.
- Monitored patient vitals post-surgery, managed medical equipment, and administered medications and IVs.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance continuum of care.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Participated in quality improvement initiatives to enhance patient care outcomes.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Coordinated care with charge nurse and other staff through daily communication.
Education
Associate of Applied Science - Nursing
Helene Fuld of School of Nursing
NYC04-1991
Skills
- Regulatory compliance
- Quality assurance
- Data analysis
- Medical record review
- Patient safety
- Healthcare administration
Timeline
Health Care Surveyor 2
NYS Dep of Health
09.2013 - 10.2023
Registered Nurse Administrator
Department of Correctional Services
08.1997 - 09.2013
Correctional Staff Nurse
NYS Dep of Corrections
09.1991 - 09.1997
Associate of Applied Science - Nursing
Helene Fuld of School of Nursing
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