Shelia Frank
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while working in conjunction with Administrator, developing lasting employee rapport.
Overview
10
10
years of professional experience
Work History
Office Supervisor/Manager
Service Masters Inc.
03.2013 - 07.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Organized, facilitated and participated in community service efforts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
End of Life Care Aide
Hospice Of Clallam County
10.2015 - 11.2022
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
Caregiver
Korean Women's Association
03.2019 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
Education
Associate of Applied Science - Office Administration
Coleman College
San Marcos, CA06.1994
High School Diploma -
Montgomery Highschool
Chula Vista, CA06.1986
Skills
- Patient Registration
- Microsoft Office
- Office Reception
- Customer Relationship Management
- Office Management
- Time Management
- Meeting Coordination and Support
- Planning Events
- Filing
- Recordkeeping and File Management
Timeline
Caregiver
Korean Women's Association
03.2019 - 01.2021
End of Life Care Aide
Hospice Of Clallam County
10.2015 - 11.2022
Office Supervisor/Manager
Service Masters Inc.
03.2013 - 07.2023
Associate of Applied Science - Office Administration
Coleman College
High School Diploma -
Montgomery Highschool
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