Summary
Overview
Work History
Education
Skills
Timeline
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Shelia Franklin

Essex,MD

Summary

Seasoned [Job Title] with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction.

Enthusiastic [Job Title] with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.

Overview

19
19
years of professional experience

Work History

Driver/ Courier

Federal Express
Rosedale, MD
07.2022 - Current
  • Delivered customer orders and collected payments to keep accounts current.
  • Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
  • Secured merchandise, avoiding damage during transportation.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Delivered packages to customers in a timely and efficient manner.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Documented daily mileage, gas, and other data.
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Performed pre-trip inspection checks and reported problems to supervisor.

Produce Department Manager

BJ's Wholesale
Waldorf, MD
11.2004 - 04.2022
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Established quality control systems to ensure all products met company standards.
  • Assisted customers with selection of produce items upon request.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assisted customers with produce questions and special orders.
  • Implemented strategies to increase sales volume within the department.
  • Participated in quarterly inventory counts and conducted inventories.
  • Trained and coached new team members.
  • Conducted regular department meetings to discuss goals, objectives, performance reviews, and any necessary corrective action.
  • Participated in weekly store meetings discussing issues related to the operation of the store.
  • Provided clear, attractive and consistent signage.
  • Replenished, rotated and culled displays several times daily.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Resolved customer complaints or inquiries in a professional manner according to company policies.
  • Inspected incoming shipments of fruits and vegetables for freshness, quality, quantity accuracy, and compliance with food safety regulations.
  • Received produce deliveries and unloaded produce.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Maintained cleanliness of work area by sweeping floors, cleaning shelves, disposing of trash bins regularly.

Education

High School Diploma -

Bay High School
Panama City, FL
05-1985

Skills

  • Vehicle Inspection
  • Appointment Scheduling
  • Passenger Assistance
  • Revenue Generation
  • Equipment Operation
  • Route Management
  • Vehicle Inspections
  • Clean Driving Record
  • City and Non-City Driving
  • Inclement Weather Driving
  • Valid Driver's License
  • Route Determination
  • Punctual and Reliable
  • Transportation
  • Customer Service

Timeline

Driver/ Courier

Federal Express
07.2022 - Current

Produce Department Manager

BJ's Wholesale
11.2004 - 04.2022

High School Diploma -

Bay High School

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Shelia Franklin