Shelia Gray
Mount Juliet,TN
Summary
I'm Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With clear understanding . You'll find I'm motivated to learn, grow and excel in daily. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Billing New Adjudication
DivvyDose
Moline, IL
05.2021 - 04.2022
- Executed billing tasks and recorded information in company databases.
- Worked with Team Lead to main stream SOP's. In order to give more of a main stream approach to understanding the procedures.
- Worked special ques with high priority.
- GIven work by the Supervisor and Manager to recheck others work.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls .
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Produced large volumes of client invoices using Portal, Zendesk Beta and Company specific software.
- Handled numerous calls per day to handle customer concerns and inquires.
- Checked insurance eligibility by making appropriate phone calls.
Production Worker
Nissan North America, Inc.
Smyrna, TN
09.2014 - 05.2021
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Safety officer for production area.
- Monthly safety compliance meetings with Production Manager and other Safety officers to review and give needs for safety issues.
Administrative Assistant -
Stones River Medical Gr
Murfreesboro, TN
08.2013 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Executed record filing system to improve document organization and management
Administrative Assistant Billing Specialists
- Campbell Medical Group
Glasgow, KY
03.2005 - 07.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Performed targeted collections on past due aged accounts.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Received and sorted mail, prepared packages for delivery and scanned documents.
Education
General Education
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Hart County High School
Munfordville, KY05.1991
Skills
- Billing Data Verification
- Special projects in high demand areas
- Reconstruction of SOP
- Patient Information Management
- Billing Dispute Resolution
- Reimbursement Management
- Claim Processing
- Customer Contact
- Medical Billing and Collections
- Itemized Statement Preparation
- Billing Systems and Software
- Month-End Closing Procedures
- Physician Interaction
- Collection Practices
- Diagnostic Codes
- Submitting Insurance Documents
- Electronic Health Records Systems
- Insurance Claim Requirements
- Inputting Claims
References
Scott Lee
3179101820
Scott.lee@divvydose.com
Sarah Kinman
8137676161
kinman.sarah@gmail.com
Xavier Wright
6156931366
manager@mjwines.net
Keely Warren
6156684211
keelymwarren@gmail.com
Stephanie Harris
9317032690
sfreeman30@hotmail.com
Timeline
Billing New Adjudication
DivvyDose
05.2021 - 04.2022
Production Worker
Nissan North America, Inc.
09.2014 - 05.2021
Administrative Assistant -
Stones River Medical Gr
08.2013 - 09.2014
Administrative Assistant Billing Specialists
- Campbell Medical Group
03.2005 - 07.2012
General Education
Western Kentucky University
High School Diploma -
Hart County High School
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