Shelia Griffin
Chicago,IL
Summary
Diligent worker with excellent multitasking, organizational, and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with interacting with the public and adaptable to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
UIC Family Medicine
01.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked pertinent questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls. chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Cashier
Walmart
04.2020 - 09.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of soles and store promotions.
Education
Bachelor of Arts - Psychology
University of Illinois At Chicago
Chicago, IL12.2023
Associate of Arts - Psychology
Chicago City Colleges: Olive Harvey
Chicago, IL05.2021
High School Diploma -
South Shore International College Prep
Chicago, IL06.2019
Skills
- POS Systems
- Customer Service
- Data Entry
- Payment Processing
- Cash Handling
- Feedback Acceptance
- Work Task Prioritization
- Product Location
- Cooperative Attitude
- Reliable and Responsible
- Policies and Procedures
- Detail-Oriented
- Problem Solving
- Customer Assistance
- Scheduling
Timeline
Customer Service Representative
UIC Family Medicine
01.2022 - 01.2024
Cashier
Walmart
04.2020 - 09.2020
Bachelor of Arts - Psychology
University of Illinois At Chicago
Associate of Arts - Psychology
Chicago City Colleges: Olive Harvey
High School Diploma -
South Shore International College Prep
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