Shelia Hernandez
San Angelo,TX
Summary
Adept at enhancing tenant relations and ensuring high payment rates, I significantly contributed to Sunset Apartments' operational efficiency. My strong communication and organizational skills led to streamlined leasing processes and effective budget management. With a focus on resolving tenant issues swiftly, I consistently prioritized customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Sunset Apartments
07.2014 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Leasing Agen
Sunset Apartments
08.2009 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Scheduled various contractors to complete needed work on vacant and occupied units.
Education
Bachelor of Arts - Psychology
Angelo State University
San Angelo, TX05.2017
Skills
- Strong Communication Skills
- Detail oriented and highly organized
- Strong customer service skills
- Time management and the ability to prioritize tasks
Timeline
Assistant Property Manager
Sunset Apartments
07.2014 - Current
Leasing Agen
Sunset Apartments
08.2009 - Current
Bachelor of Arts - Psychology
Angelo State University