Shelia Hershey

Performed billing, collection and reporting functions for 30-Bed Assisted Living Facility generating 1.1M annually.

Competed bi weekly payroll for staff of 35.

• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relations.
• Developed internal requirements to comply with AZDH State Standards to minimize regulatory risks and liability.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Oversee 1.4M in revenue annually and advise.

Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.

• Established and updated work schedules to account for changing staff levels and expected workloads.
• Coached employees through day-to-day work and complex problems.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Standardized office structures and processes to promote collaboration and increased performance.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Developed and maintained successful relationships with high profile accounts such as Pfizer and Duke.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Assisted in reducing production errors through diligent inspection and documentation of manufacturing processes.
• Supported audit preparation through research, analysis and presentation development.