Shelia Hill
San Francisco,CA
Summary
Supervisor with 7 years of experience utilizing limited labor and material resources and working with the unhoused. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Supervisor
Five Keys Schools And Programs
San Francisco, CA
03.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Set overall vision and provided team leadership.
Home Health Care Provider
IHSS Public Authority
San Francisco, CA
05.2007 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Followed nutritional plans to prepare optimal meals.
Community Ambassador
Five Keys Schools And Programs
San Francisco, CA
03.2015 - 03.2018
- Identified and collaborated with facility operations for space and scheduling needs.
- Worked with coalitions and community organizations to identify data metrics and facilitate development of data collection and reporting protocols.
- Developed and managed engagement metric models on successful community outreach for leadership to track progress.
- Attended regular research meetings to share experiences and identify areas of improvement.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Teen Director
San Francisco Boys & Girls Club
San Francisco, CA
06.2005 - 02.2011
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed monthly schedules and assignments for volunteer staff.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Five Keys School And Programs
San Francisco, CA04.2015
Skills
- Motivating Performers
- Performance Tracking and Evaluations
- Job Assignments
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Safe Work Methods
- Following Supervisor Instructions
- Team Assignments
- Supervising Employees
- Monthly Inventory
- Payroll Preparation
- Shift Coverage
Timeline
Supervisor
Five Keys Schools And Programs
03.2018 - Current
Community Ambassador
Five Keys Schools And Programs
03.2015 - 03.2018
Home Health Care Provider
IHSS Public Authority
05.2007 - Current
Teen Director
San Francisco Boys & Girls Club
06.2005 - 02.2011
High School Diploma -
Five Keys School And Programs
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