Shelia Kisic
Pittsfield,MA
Summary
Dependable Hostess with experience and well-developed critical thinking, problem-solving and organizational skills. A great communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and ensure great service. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills.
Overview
5
5
years of professional experience
Work History
Access Coordinator
Berkshire Health Systems
10.2023 - Current
- Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
- Improved patient access by streamlining registration processes and reducing wait times.
- Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
CWS Pre-registration
Berkshire Health Systems
10.2023 - Current
- Developed strong relationships with patients through empathetic communication and personalized care recommendations.
- Insuring all accurate/updated information is in every patient chart.
- Verifying patient insurance, making patients aware of any Co-pays needed for their visits.
- Reschedule medical appointments for Berkshire county district.
- Informing patients on what preparation would be required of them by their doctors or department for their visits
- Insuring positive interactions between myself an patients, for the best quality calls.
- Medi-Tech experience
Crew Member
Five Guys
08.2022 - Current
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Totaled bills, accepted payments and returned change.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
Hostess
99 Restaurants
05.2022 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Style Consultant
Target
09.2019 - 08.2022
- Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
- Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
- Educated clients regarding future promotions, sales and upcoming events, stressing potential benefits to client.
- Guided clients to imaginative clothing and accessory combinations via brainstorming and expert direction attuned to client's taste and needs.
Playground Leader
City of Pittsfield
06.2019 - 09.2019
- Constructed agendas for park sites and conducted playground staff meetings to communicate expectations of staff.
- Coordinated a daily schedule of activities with co workers for our campers, making sure every camper is engaged, interested and having fun
- Planned, organized, facilitated and promoted diverse recreational programs.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- In charge of ensuring the safety of all children in the parks program by making sure all stations, slides, swings were clear of all debris such as trash, glass, needles, etc
- Sharps training was completed
- After bad weather, playground leader responsibility’s are to wipe down slides, swings, table tops to prevent anyone from hurting themselves.
- Playground leaders are responsible for withholding all personal information that is given from the parents or guardians such as addresses, medications, allergies, disability, etc
Education
Some College (No Degree) - Liberal Arts And Sciences
Berkshire Community College
Pittsfield, MAHigh School Diploma -
Pittsfield High School
Pittsfield, MA06.2019
Skills
- Machine Operations
- Inventory restocking
- Food and beverage preparation
- Safe food handling
- Data Managements
- Customer and Service-Oriented
- Documentation and Record keeping
- Activity Planning and Coordination
- Attention to Detail
- Medi-Tech/Outlook experience
Timeline
Access Coordinator
Berkshire Health Systems
10.2023 - Current
CWS Pre-registration
Berkshire Health Systems
10.2023 - Current
Crew Member
Five Guys
08.2022 - Current
Hostess
99 Restaurants
05.2022 - Current
Style Consultant
Target
09.2019 - 08.2022
Playground Leader
City of Pittsfield
06.2019 - 09.2019
Some College (No Degree) - Liberal Arts And Sciences
Berkshire Community College
High School Diploma -
Pittsfield High School