Shelia Lee
Huntsville,AL
Summary
Assist with day-to-day duties, including but not limited to supporting the managerial team, maintaining the computer system by updating and entering data, maintaining current human resources files and databases, preparing reports, preparing email communications, and performing other duties assigned. Organized and efficient Data Entry Clerk with 5 years of experience in data organization, proofreading, and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
31
31
years of professional experience
Work History
Data Entry Clerk
Express Employment Agency
06.2022 - 08.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Created and maintained data entry logs to track data entry activities.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Updated and maintained customer information, documents and records.
Insurance Agent
04.2020 - 01.2021
- Call customers to set up a meeting to talk about the service that the company provides
- Apply online the application the customer requested
- Process bank formation, SSI, and beneficiaries for the insurance policy that is requested.
Personal Care Giver
06.2016 - 06.2019
- Assists in providing self-care and training as directed by the Individualized Support Plan or Behavioral Support Plan as documented
- (such as bathing, dressing, toileting, eating, etc.) Converses with residents to reinforce positive behaviors and promote social interaction
- Prepares/serves meals and eats with residents
- Include residents in community outings and promote community inclusion
- Accompanies residents on shopping trips and counsels residents on purchases of personal items
- Observe and documents residents' behaviors
- May give medications as prescribed by a doctor.
Business Solutions Specialist
Caroline’s Boutique
01.2012 - 01.2016
- Order Processing - The Specialist receives customer orders directly from the customer and qualifies them as required for quantity, price, terms of sales, credit, transportation, loading, and material requirements
- The Business Solution Specialist utilizes the knowledge gained on the entire physical distribution system and network and continues to expand that knowledge to provide more extensive customer service
- At this level, the Business Solution Specialist must be able to begin to expand his or her internal communications as well as external communications so that quick, acceptable solutions are provided to customers in the event of a problem
- In addition to communication skills, interpersonal skills must continue to be developed so that effectiveness in the position will steadily increase with time on the job
- Inquiries - Customer inquiries vary from product availability, pricing, product specifications, and weights, to whether a product can be loaded in particular equipment
- Because of the great diversity of inquiries, the Business Solution Specialist must continually build and improve on his or her knowledge base of product shipping, capabilities, inventory levels, transportation equipment, etc
- A timely and complete response to all customer inquiries is an essential part of this position
- Tracing and Expediting - The tracing and expediting of shipments with carriers is one of the functions of this position
- Return and Reconsignments - Coordinating the return or reconsignment of a product refused at the time of delivery for quality or non-conformance with customer requirements is the Business Solution Specialist’s responsibility
- In determining how to handle returns or reconsignment, the Business Solution Specialist must explore numerous alternatives aimed at minimizing business costs
- Price Administration - The Business Solution Specialist is knowledgeable of prices, terms of sale, and freight terms on all business unit products-
- The knowledge is required to respond to customer pricing inquiries and to ensure correct pricing on all invoices
- Sales and Marketing Support - The Business Solution Specialist will begin to serve as an adjunct to sales and will periodically make joint calls with Sales on specific customer accounts
- Also, in this position, the Business Solution Specialist begins to develop market intelligence and communicates this information to Sales to assist in the overall selling effort
- Regular communication with Sales on all customer changes, problems, etc
- Is essential for good account management.
Contact Supervisor
Engelhard / BASF
01.2008 - 01.2010
- Led and supervised employees to ensure all housekeeping and safety policies and procedures were understood and followed
- Recreated work instructions and facilitated production work training
- Completed performance evaluations, attendance records, and payroll processes for assigned employees
- Interviewed, investigated, and resolved disciplinary issues that included making recommendations for termination of employment in collaboration with the Shift Manager
- Controlled company products and resources
- Analyzed and resolved work problems
- Participated in the hiring process by screening and interviewing candidates
- Met department goals promptly by evaluating employee productivity, rework, scrap, and precious metal control
- Prepared materials, resources, staffing, and flow of materials/work through the department and made sure new technology, processes and/or procedures were smoothly transferred into daily activities in collaboration with Shift Manager.
Process Development Lab Assistant
Engelhard / BASF
01.2006 - 01.2008
- Operated laboratory equipment and instruments such as centrifuge, agitators, rheometer, chemical balance scales, spectrometer, colorimeter, and other equipment
- Collected data for the lab using catalytic reactor systems, total surface area analyzers, thermographic, gravimetric analyzers, and spectrometers
- Participated in routine validation studies to replicate results and to verify results with industry or scientific literature standards
- Prepared and tested routine raw materials used as ingredients in catalyst slurry production for such qualities as purity, stability, viscosity, density, chemical composition, and concentration
- Prepared and tested routine intermediate and final product samples for the presence and content of elements or substances such as hydrocarbons, organics, and impurities.
Machine Operator
01.2004 - 01.2006
- Ran MCC III and IV machine
- Followed Safety Regulations, including, Safe Work Permits, training requirements, and use of PPE and other safety equipment
- Monitored product quality and ensure it meets the specifications
- Maintained spare parts inventories, supported inventory cycle counts, and ensured inventory counts and reporting were correct
- Performed machine setup
- Rotated job positions to ensure ergonomic safety rules are followed
- Supported 5S activities
- Completed paperwork and batch tickets timely and accurate.
Assembly Line Finisher
01.2003 - 01.2004
- Properly identified, segregated, and stored all rework material
- Screened, packed, and labeled completed parts following customer specifications and requirements
- Recognized customer specifications by using a specifications database
- Maintained scrap levels at or below established goals
- Completed all documentation associated with job assignments.
Customer Service Representative
Randstad at Engelhard
01.2001 - 01.2003
- Communicated with customers about their orders via phone and email
- Performed data entry into the AS400, SAP, JD Edwards, and Lotus Notes S9000 systems
- Utilized Microsoft Suite to retain inventory data
- Recorded, shipped and provided invoices for customer orders
- Handled the order fulfillment process through billing and inventory reconciliation
- Contributed to supply chain initiatives of Days Sales Outstanding (DSO), including managing slow-moving or aged inventory reduction via direct interaction with sales/product management and customers
- Provided consistent quality service and acted as a liaison for customers and external service providers.
Supervisor
Krystal Corporation
01.1995 - 01.2001
- Managed and developed a schedule that included more than 30 employees
- Completed time sheets for all employees in the company data
- Covered shifts for cashiers and cooks
- Provided yearly employee evaluations
- Interviewed and hired new employees as needed
- Trained new and current employees on the duties of the position and company protocol
- Managed the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Production Worker
Intergraph
01.1994 - 01.1995
- Build computers
- Bind instruction books
- Operate on the line interacting and cooperating with other team members to complete job tasks on different models of the same product moving along the line
- Assemble components accurately, thoroughly, and quickly to approved specifications
- Apply and follow all standardized work and operating instructions
- Utilize a wide range of powered-hand tools to assemble check, adjust, or repair appliances
- Various general assembly activities requiring driving screws and/or assembling other fasteners; applying tape, insulation, or other materials; assembling/fastening wire harnesses, terminating wires; checking, adjusting, or repairing sub or final assemblies; testing and/or packaging of sub or final assemblies
- Inspect work to verify quality and conformance to required specifications
- Complete production and performance by following all policies and practices to meet Safety, Quality, Delivery, and Cost including, but not limited to: required personal protective equipment, identifying/reporting unsafe working conditions; attention to detail - identifying and reporting quality issues found through in-line checking and reporting of critical appearance defects for resolution
- Complete daily 5S requirements.
Education
Strayer University
08.2024
Business Administration Bachelor’s Degree -
DeVry University
01.2015
High School Diploma -
Bob Jones High School
01.1993
Skills
- Customer Service Training
- MS Office Suite (Word, PowerPoint, Excel, Outlook)
- Google Suite
- Data Entry and Finance Management
- Document Filing
- Virtual and in Personal Meeting/Event Scheduling
- Workplace Phone Etiquette Training
- Personnel Onboarding/Training Experience
- Organizational Skills
- Creative Director /Photoshoots
- Event Planner
- Designer/Clothing Seamstress/Stylist
I love to sew as a hobbies.
I am a youth teacher at my local church.
Timeline
Data Entry Clerk
Express Employment Agency
06.2022 - 08.2024
Insurance Agent
04.2020 - 01.2021
Personal Care Giver
06.2016 - 06.2019
Business Solutions Specialist
Caroline’s Boutique
01.2012 - 01.2016
Contact Supervisor
Engelhard / BASF
01.2008 - 01.2010
Process Development Lab Assistant
Engelhard / BASF
01.2006 - 01.2008
Machine Operator
01.2004 - 01.2006
Assembly Line Finisher
01.2003 - 01.2004
Customer Service Representative
Randstad at Engelhard
01.2001 - 01.2003
Supervisor
Krystal Corporation
01.1995 - 01.2001
Production Worker
Intergraph
01.1994 - 01.1995
Strayer University
Business Administration Bachelor’s Degree -
DeVry University
High School Diploma -
Bob Jones High School
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