Shelia M. Curran
Cleveland
Summary
Successful operations assistant with broad knowledge in administrative tasks, project management and team coordination. Strengths include problem-solving, multitasking, and adaptability to fast-paced environments. Proven ability to streamline office operations and enhance productivity through implementing improved workflow procedures.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Assistant/Front Desk Receptionist
Amsdell Companies/Compass Self Storage
06.2018 - 05.2025
- Maintained front desk to provide positive first impression; handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed incoming mail and deliveries; created priority mailings and overnight correspondence.
- Assisted district managers with supply orders, vendor payments and provided day-to-day administrative support.
- Ordered, monitored and organized office and kitchen supplies.
- Worked with the training department, writing, editing, and revising training manuals and PowerPoint presentations.
- Assisted with office luncheons and event coordination, both in-house and offsite.
- Managed shared office calendars including conference rooms, company vehicle schedules, and employee out of office dates, scheduled conference calls via Microsoft Teams for executive team
- Logged and distributed tenant work orders and coordinated facilitation with maintenance crew
- Completed electronic bank deposits for tenant and vendor payments and maintained spreadsheet of deposits for accounting department to aid in account reconciliation; worked with accounts payable to track outstanding invoices and payments
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Assisted with the development of processes and procedures related to operations management.
- Coordinated travel arrangements and accommodations for the executive team, and prepared and submitted expense reports for travel.
- Monitored visitor access control systems including issuing identification badges when necessary.
Leasing Agent
Parkwood Village Apartments
Brunswick
09.2017 - 05.2018
- Assisted prospective tenants with inquiries regarding available properties and leasing options
- Managed the application process, including collecting necessary documentation and screening applicants
- Maintained accurate records of leases, tenant information, and property maintenance requests
- Utilized property management software for record-keeping and reporting purposes
- Worked with property maintenance teams to address tenant concerns promptly
- Ensured vacated units were cleaned and inspected prior to renting
ESL Instructor
Tutoring by BMW
Brunswick
02.2017 - 05.2018
- Taught English to non-native speakers via Skype.
- Developed and implemented curriculum tailored to each student’s specific educational level and need based on written and oral assessments.
- Reviewed and revised students’ weekly assignments; discussed revisions in detail with students.
- Established a rapport and built relationships with students and their families to achieve better understanding of each other’s culture and language.
- Facilitated parent satisfaction by providing lesson plans, answering questions and addressing concerns, and preparation and distribution of monthly progress reports.
Customer Service
Vine n Hop
Brunswick
10.2015 - 09.2017
- Greeted customers, assisted with location of products and answered questions about products.
- Created sales and informational flyers to distribute to new and existing customers to market products and facilitate sales.
- Cashier, answered phones, unloaded inventory, tagged and stocked shelves.
Assistant to Treasurer
St. Mark Lutheran Church
Brunswick
01.2015 - 09.2017
- Maintained and reconciled all church bank accounts, generated accounts payable reports, balance sheets, financial updates, monthly expense reports and budgets for church boards.
- Completed payroll, computed, monitored and corrected timecard entries, entered payroll adjustments in coordination with payroll provider.
- Process new hire/exit paperwork, and benefits enrollment for employees and maintain accurate personnel files for staff.
- Recorded and paid vendor invoices in QuickBooks, researched and solved billing discrepancies, processed checks and ACH payments, prepared and submitted manual banking deposits.
- Assisted in purchasing equipment and supplies, researched and evaluated vendor contracts.
- Provided accurate and continual communication with all boards to ensure efficient operation of the church.
- Assist boards in coordinating maintenance and upkeep of church buildings and grounds.
- Assisted Pastor and Board of Elders Chairman in contract negotiations with groups and organizations interested in leasing of church buildings and in recruiting, screening, and recommendations on staffing positions.
- Worked with church boards to coordinate events and service projects on site and in the community.
Medical Transcriptionist
Independent Contractor
08.2004 - 11.2014
- Remote position.
- Transcribed dictation in a variety of specialties by physicians and other healthcare providers including acute care, oncology, multi-specialty clinic, urgent care facilities, and radiology.
- Reviewed documents for accuracy and completeness following established procedures prior to delivery.
Medical Writer
PPD, Inc.
Austin
11.1996 - 11.2004
- Company Overview: PPD, Inc. is a global contract research organization providing comprehensive, integrated drug development, laboratory, and lifecycle management services.
- Researched, prepared, wrote, and edited clinical/statistical reports and study protocols and summarized data from clinical studies for submission to the Food and Drug Administration (FDA).
- Edited biostatisticians' statistical reports for clarity and accuracy; verified statistical interpretation of data.
- Wrote investigational drug brochures, summarized animal and clinical studies, assisted in writing regulatory documents including investigational new drug (IND) applications, new drug applications (NDA), and product license applications (PLA).
- Edited and performed quality control review of reports of team members according to Standard Operating Procedures.
- PPD, Inc. is a global contract research organization providing comprehensive, integrated drug development, laboratory, and lifecycle management services.
Education
Bachelor of Science - Business Management
Park University
Austin, TXAssociate Degree - Executive Secretarial Science, Business Management
Belmont College
St. Clairsville, Ohiocertificate - medical transcription
M-TEC, Inc. (Medical Technology Education Center)
Spanish
Cuyahoga Community College
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Microsoft PowerPoint
- SAGE
Certification
Commissioned Notary Public, Ohio
Timeline
Operations Assistant/Front Desk Receptionist
Amsdell Companies/Compass Self Storage
06.2018 - 05.2025
Leasing Agent
Parkwood Village Apartments
09.2017 - 05.2018
ESL Instructor
Tutoring by BMW
02.2017 - 05.2018
Customer Service
Vine n Hop
10.2015 - 09.2017
Assistant to Treasurer
St. Mark Lutheran Church
01.2015 - 09.2017
Medical Transcriptionist
Independent Contractor
08.2004 - 11.2014
Medical Writer
PPD, Inc.
11.1996 - 11.2004
Bachelor of Science - Business Management
Park University
Associate Degree - Executive Secretarial Science, Business Management
Belmont College
certificate - medical transcription
M-TEC, Inc. (Medical Technology Education Center)
Spanish
Cuyahoga Community College
Similar Profiles
Alison SmithAlison Smith
Call Center Agent, Inbound Sales at Amsdell Companies/ Compass Self Storage LLCCall Center Agent, Inbound Sales at Amsdell Companies/ Compass Self Storage LLC
Yasmin CruzYasmin Cruz
General manager /District Trainer at Compass Self StorageGeneral manager /District Trainer at Compass Self Storage
Louis Andre' BatesLouis Andre' Bates
General Manager at Compass Self StorageGeneral Manager at Compass Self Storage
Ellie DriverEllie Driver
Nursing Assistant at VacentiNursing Assistant at Vacenti
Melissa BardwellMelissa Bardwell
Deposit Services Support / Customer Service Representative / Teller at Planters BankDeposit Services Support / Customer Service Representative / Teller at Planters Bank