Shelia Miller-Love
Lithia Springs,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Private Home Healthcare Provider (Volunteer)
Family
05.2023 - Current
- Met nutritional needs of clients by preparing healthy meals, snacks and supplements.
- Helped client with grooming and dressing.
- Helped patients maintain proper diet and exercise habits.
- Clean and maintain the home
- Do the laundry
- Plan outings
- Run errands
- Implemented interventions recommended by occupational or physical therapists to promote client mobility and functionality.
- Recorded patient vital signs and administered medications according to schedules and symptoms.
- Adhered to home care agency and healthcare standards when performing services.
Retail Sales Associate
Trendsetters Collection
01.2019 - 08.2021
- Greeted customers upon entry and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Updated pricing and advertise sales and seasonal products.
- Used business and product knowledge to solve customer needs and to maintain customer loyalty.
- Handled customer complaints professionally and resolved issues promptly.
- Offered alternative recommendations when desired products were out of stock or unavailable.
- Suggested upsells or add-ons to enhance customer satisfaction with their purchase.
- Demonstrated strong knowledge of products and promotions to increase sales revenue.
- Provided exceptional customer service by addressing individual needs effectively.
- Maintained clean and organized sales floor to improve store appearance.
- Restocked inventory as needed to ensure merchandise availability.
Call Center Representative
Sutherland Global Services
12.2017 - 01.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Associate of Science - Hospitality And Tourism Management
Knox Community College
P.O. Box 52 Spalding, Clarendon, Jamaica WI07.2010
High School Diploma -
Bellefield High School
P.O. Box 49 Williamsfield, Manchester, Jamaica WI07.2008
Skills
- Excellent Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Resourceful and proactive
- Works well under pressure
- Basic computer knowledge
- Meticulous attention to detail
- Excellent communication
- Service oriented
- Very confidential
Certification
Customer Service-Job readiness Training & Certification
Bars To Go Training Academy - Six (6) weeks
Timeline
Private Home Healthcare Provider (Volunteer)
Family
05.2023 - Current
Retail Sales Associate
Trendsetters Collection
01.2019 - 08.2021
Call Center Representative
Sutherland Global Services
12.2017 - 01.2019
Associate of Science - Hospitality And Tourism Management
Knox Community College
High School Diploma -
Bellefield High School