Shelia Mitchell
Lubbock,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at Ross Dress for Less, leveraging exceptional customer service and retail merchandising skills. Expert in fostering team collaboration, managing time efficiently, and increasing sales through strategic merchandise placement. Demonstrated ability to adhere to policies while maintaining a professional appearance and engaging with a diverse clientele.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Ross Dress for Less
06.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Coordinated with stock team to expedite restocking of high-demand items.
Merchandise Associate
Acosta Sales & Marketing
03.2021 - 05.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Rotated manufacturer products.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
Pawnbroker
EZ Pawn
09.2015 - 09.2020
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Handled over Number daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Organized store shelves to display most attractive inventory.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
Education
None - Office Administration
Grambling State University
Grambling, LACertificate - Office Administration
Meadow Draughon Business School
New Orleans, LA05.1979
High School Diploma - Academic
Lutcher High School
Lutcher, LA05.1975
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Retail Sales
- Reliability and punctuality
- Money Handling
- Professional Appearance
- Stocking and Receiving
- Phone Etiquette
- POS system operations
- Policy and Procedure Adherence
- Display Setup
- Merchandise Display
- Engaging with Diverse Customers
- Building Customer Loyalty
- Retail Merchandising
- Merchandising and Display
Timeline
Retail Sales Associate
Ross Dress for Less
06.2022 - Current
Merchandise Associate
Acosta Sales & Marketing
03.2021 - 05.2022
Pawnbroker
EZ Pawn
09.2015 - 09.2020
None - Office Administration
Grambling State University
Certificate - Office Administration
Meadow Draughon Business School
High School Diploma - Academic
Lutcher High School