Shelia Mohr
Naples,FL
Summary
Dynamic professional with extensive experience in customer service and bookkeeping at The Alamo Range. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in customer care relations specialist possessing strength in appointment setting, customer care and inventory management.
Overview
24
24
years of professional experience
Work History
In-home Caretaker
Self-Employed
01.2023 - Current
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Lead Cashier
The Alamo Range
Naples, FL
07.2021 - 05.2022
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Assisted with training new cashiers in departmental operations and procedures.
- Handled escalated customer service issues professionally and courteously.
Full Charge Bookkeeper
The Alamo Range
Naples, FL
05.2021 - 10.2021
- Reconciled intercompany transactions between multiple entities.
- Assisted in the preparation of annual audits with external auditors.
- Developed and maintained internal controls to ensure accuracy of financial information.
Merchandise Execution Team Member
The Home Depot
Punta Gorda, FL
11.2020 - 03.2021
- Assisted with the preparation of annual inventories and periodic audits.
- Prepared reports on inventory levels, price changes and stock movements.
- Performed regular cycle counts to verify actual stock against system records.
- Maintained accurate inventory records in SAP system.
- Provided training to end-users on how to use the various features of the SAP system.
Merchandiser
Driftwood Garden Center
Estero, FL
08.2019 - 04.2020
- Maintained a clean and organized work environment at all times.
- Assisted customers with locating desired items within store locations.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
Server/Part-time
Derailed Pour House
Durango, CO
01.2018 - 07.2019
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
Merchandiser
Olson’s Greenhouse and Garden/ProGrow
Farmington, NM
04.2017 - 07.2019
- .
- Ensured that all products were priced correctly and displayed according to company standards.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Maintained accurate inventory records and restocked shelves when necessary.
- Provided customer service by answering questions about product availability and pricing.
- Organized backroom stock, ensuring product is properly stored and labeled.
Installed Sales Coordinator
Lowe's
Farmington, NM
08.2015 - 11.2016
- Assisting our customers and contractors with their install questions and concerns
- Pulling and ordering needed supplies for our contractors
- Paying outstanding invoices from our contractors
- Informing our customers on- ETA on special order product, install dates and insuring customers are satisfied with product/install
- Job site inspections
- General customer service
Office Manager/Customer Service
Autocare
Needles, CA
02.2001 - 01.2010
- Managed Accounts Payable and Receivable along with expenses- including bank account, cash receipts, billing, invoicing, purchase orders, inventory, charge backs, and preparation of bank deposits
- Creating work orders, delegating work load to Technicians along with payroll and general office duties
Customer Service/ Lab Tech
Colorado River Eye Care
Bullhead City, AZ
03.2006 - 06.2008
- Provided excellent patient care
- Helped patients feel comfortable while performing pre-testing and fitting
- Cross trained in the Lab, enjoyed learning new techniques to construct and assemble patients glasses and lenses
Skills
- Medication administration
- Patient care
- Emergency response
- Health monitoring
- Customer service
- Inventory management
- Data entry
- Warehouse operations
Timeline
In-home Caretaker
Self-Employed
01.2023 - Current
Lead Cashier
The Alamo Range
07.2021 - 05.2022
Full Charge Bookkeeper
The Alamo Range
05.2021 - 10.2021
Merchandise Execution Team Member
The Home Depot
11.2020 - 03.2021
Merchandiser
Driftwood Garden Center
08.2019 - 04.2020
Server/Part-time
Derailed Pour House
01.2018 - 07.2019
Merchandiser
Olson’s Greenhouse and Garden/ProGrow
04.2017 - 07.2019
Installed Sales Coordinator
Lowe's
08.2015 - 11.2016
Customer Service/ Lab Tech
Colorado River Eye Care
03.2006 - 06.2008
Office Manager/Customer Service
Autocare
02.2001 - 01.2010
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