Shelia Moore
Ruleville,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Cable ONE
Cleveland, AZ
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
General Manager
O'Charley's Restaurant & Bar
Bartlett, TN
01.2022 - 08.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices and systems to reduce turnaround time.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations and contract details
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Evaluated suppliers to maintain cost controls and improve operations
Service/Bar Manager
O'Charlie's
Bartlett, TN
11.2021 - 01.2022
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Server/Bartender
O'Charley's Restaurant & Bar
Southaven, MS
08.2020 - 11.2021
- Checked identification for minimum age for sale of alcoholic beverages.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Engaged in suggestive selling and other sales techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Server
Memphis Barbecue Co
Horn Lake, MS
01.2020 - 08.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
Server/Bartender
Steak By Melissa
Horn Lake, MS
01.2019 - 12.2019
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Shift Manager
Horseshoe Casino Tunica
Robinsonville, MS
07.2005 - 11.2018
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Education
High School Diploma -
Clarksdale High School
Clarksdale, MS05.1994
Skills
- Relationship Building
- Silverware and Glassware Restocking
- Physical Stamina
- Condiment Restocking
- Flexible and Adaptable
- Data Entry
- Scheduling
Timeline
Customer Service Representative
Cable ONE
10.2022 - Current
General Manager
O'Charley's Restaurant & Bar
01.2022 - 08.2022
Service/Bar Manager
O'Charlie's
11.2021 - 01.2022
Server/Bartender
O'Charley's Restaurant & Bar
08.2020 - 11.2021
Server
Memphis Barbecue Co
01.2020 - 08.2020
Server/Bartender
Steak By Melissa
01.2019 - 12.2019
Shift Manager
Horseshoe Casino Tunica
07.2005 - 11.2018
High School Diploma -
Clarksdale High School
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