Summary
Work History
Education
Skills
Timeline
Generic

Shelia Moore

Shelbyville,KY

Summary

Versatile and results-driven professional with extensive experience at Stanley Black & Decker, adept in furnace operation and quality inspection. Demonstrated success in enhancing customer satisfaction and reducing equipment downtime through proactive problem-solving and teamwork. Excelled in continuous improvement initiatives, contributing to significant process optimizations.

Work History

Heat Treat Operator

Stanley Black & Decker
  • Increased customer satisfaction with timely completion of work orders, resulting from effective scheduling and prioritization of tasks.
  • Reduced equipment downtime by performing regular maintenance on furnaces, quench tanks, and other heat-treating machinery.
  • Supported continuous improvement initiatives through active participation in process audits and evaluations.
  • Ensured workplace safety by adhering to company policies and guidelines regarding personal protective equipment and hazardous materials handling.
  • Mastered various heat treating techniques such as hardening, tempering, annealing, and stress relieving for diverse metals.
  • Collaborated with team members to troubleshoot issues related to furnace operations, ensuring minimal production delays.
  • Facilitated smooth workflow by organizing work area according to standard operating procedures and 5S principles.

Assistance Manager

Hucks Gas Station
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Packer Operator

DHL Supply Chain
  • Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
  • Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
  • Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
  • Maintained excellent attendance record throughout tenure at the position.
  • Streamlined packaging operations for faster turnaround times, resulting in higher productivity levels.
  • Exceeded performance targets regularly by optimizing workflow processes and staying focused under pressure.
  • Ensured timely completion of orders by prioritizing tasks and effectively managing workload.

Assistant Manager

Dollar Tree Distribution Center
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Quality Control Inspector

Ohi America
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.

Seamstress Assistant

Fruit of the Loom
  • Increased customer satisfaction with timely completion of work orders, resulting from effective scheduling and prioritization of tasks.
  • Reduced equipment downtime by performing regular maintenance on furnaces, quench tanks, and other heat-treating machinery.
  • Supported continuous improvement initiatives through active participation in process audits and evaluations.
  • Ensured workplace safety by adhering to company policies and guidelines regarding personal protective equipment and hazardous materials handling.
  • Mastered various heat treating techniques such as hardening, tempering, annealing, and stress relieving for diverse metals.
  • Collaborated with team members to troubleshoot issues related to furnace operations, ensuring minimal production delays.
  • Facilitated smooth workflow by organizing work area according to standard operating procedures and 5S principles.

Education

Hazzard High
Hazard, KY

Skills

  • Hardness testing
  • Quality inspection
  • Furnace operation
  • Conveyor operation
  • Parts quenching
  • Testing expertise
  • Belt speed controls
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Reliability

Timeline

Heat Treat Operator

Stanley Black & Decker

Assistance Manager

Hucks Gas Station

Packer Operator

DHL Supply Chain

Assistant Manager

Dollar Tree Distribution Center

Quality Control Inspector

Ohi America

Seamstress Assistant

Fruit of the Loom

Hazzard High

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Shelia Moore