Summary
Overview
Work History
Education
Skills
Training
INTERNSHIP
Timeline
Generic

Shelia M. Tucker

Piscataway

Summary

Experienced professional with extensive customer service and restaurant experience seeking the opportunity to provide the same with a reputable and growing company. A well trained and motivated team is crucial for delivering exceptional service and growing your business.

Overview

13
13
years of professional experience

Work History

Director of Events

Paragon Hospitality
03.2023 - Current
  • Solicited banquet and catering sales business, and received and answered all inquiries relating to the catering department.
  • Negotiated event contracts, including menu suggestions, bar set up, room arrangements, decor.
  • Prepared and maintain reports of sales recaps, organization contacts, catering function book and catering file system
  • Maintained budgeted sales quotas, and created new ideas to increase catering revenue where required.
  • Developed an overall sales action plan for the catering/sales effort for all existing markets and prospect potential markets.
  • Worked side by side with the General Manager and Chef to make sure events were executed efficiently by creating and updating BEO’s.

Food and Beverage Supervisor

Kemper Sports
03.2019 - 03.2023
  • Managed day to day operations, ensuring the quality, standards, and meeting the expectations of the guest on daily basis
  • Improved service by
  • Communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Responded quickly and proactively to guest concerns
  • Provided the leadership, vision, and direction to bring together and prioritize departmental goals in a way that was effective and efficient

Traveling Manager

Bloomin Brands
05.2012 - 03.2019
  • Held staff to company standards while teaching and coaching performance
  • Managed beer, wine, and liquor
  • Ensured compliance with operational standards. Company policies, federal/state/local
  • Laws,and ordinances; all health inspections met required standards, including hiring, developing,and terminating
  • Responded to guest comments and sought the opportunity to build guest count while educating and empowering
  • Demonstrated knowledge of the whole menu and preparation
  • Engaged in community and market related opportunities

Education

GED -

Columbia High School
Maplewood, NJ
06-2001

Skills

  • Customer engagement
  • Collaborative teamwork skills
  • Effective communication
  • Strong relationship-building abilities
  • Effective time management

Training

  • 2011-Community Food Bank of New Jersey, Hillside, NJ a 14 week program (500 hours), providing experience in all phases of food production for cafeteria style service including menu planning, prep work, cooking, baking, serving wareroom,and clean up; also:
  • Nutrition and Sanitation
  • High Volume cook/chill, with meals (4000 weekly) prepared for 10 Satellite Kids Café Sites
  • Catering for in house events and external clients
  • A la carte dining

INTERNSHIP

2011– Papillon 25 (South Orange, NJ) Prepped and prepared food for restaurant and catering functions

Timeline

Director of Events

Paragon Hospitality
03.2023 - Current

Food and Beverage Supervisor

Kemper Sports
03.2019 - 03.2023

Traveling Manager

Bloomin Brands
05.2012 - 03.2019

GED -

Columbia High School

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