Shelia Oliver
Southaven,MS
Summary
Dynamic professional with extensive experience as Site Director at YMCA of Memphis & the Mid-South, excelling in project management and quality assurance. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Committed to fostering positive relationships and driving educational success through innovative problem-solving. Compassionate special education teacher with several years of experience teaching mentally disabled students in contained classroom. Employs variety of instructional techniques and strategies aligned with instructional objectives to meet needs of all students. Enforces classroom rules to encourage positive behavior.
Overview
36
36
years of professional experience
Work History
Site Director
YMCA of Memphis & the Mid-South
Cordova, TN
07.2007 - Current
- Monitored daily activities of site personnel to ensure quality assurance standards were met.
- Completed day-to-day duties accurately and efficiently.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
Special Education Teacher
Desoto County Schools
Hernando, MS
08.1999 - Current
- Monitored the educational progress of each student according to established timelines.
Credit Specialist/Senior Customer Service Representative
SEABROOK WALLCOVERINGS INC
Memphis, TN
07.1989 - 07.1999
- Ensured that all documents are filed accurately according to established procedures.
- Maintained a database of customer information including names, addresses, contact information, account numbers.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Arts - Liberal Arts And History
University of Mississippi
Oxford, MS05-2014
Associate of Arts - Business Administration
Draughons Junior College
Memphis, TN05-1983
High School Diploma -
Hernando High School
Hernando, MS05-1981
Skills
- Project management
- Quality assurance
- Data analysis
- Policy writing
- Staff development
- Client Communication Skills
- Effective communication
- Conflict resolution
Timeline
Site Director
YMCA of Memphis & the Mid-South
07.2007 - Current
Special Education Teacher
Desoto County Schools
08.1999 - Current
Credit Specialist/Senior Customer Service Representative
SEABROOK WALLCOVERINGS INC
07.1989 - 07.1999
Associate of Arts - Liberal Arts And History
University of Mississippi
Associate of Arts - Business Administration
Draughons Junior College
High School Diploma -
Hernando High School
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