Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelia Robertson

Scottsboro,AL

Summary

Organized and dedicated School Secretary with over 27 years of experience managing attendance records, communicating with parents and supporting administrative staff. Welcoming front desk staff with clear understanding of security and check-in procedures. Working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Excellent independent and judgement decision making skills. Maintains high level of confidentiality.

Overview

33
33
years of professional experience

Work History

Secretary

Scottsboro City Schools
01.1997 - Current
  • Promotes a positive attitude and positive work environment.
  • Manages email correspondence and handles incoming and outgoing mail and faxes.
  • Answers multi-line telephone with approximately 100+ calls daily and responds to inquiries from callers seeking information.
  • Greets students, faculty & staff, parents and other visitors on a daily basis.
  • Keeps front desk and area clean and neat to give a positive impression to those entering the front office.
  • Enters daily attendance and student excuses and updates student information and contact information into the computer.
  • Performs clerical and administrative support duties to optimize workflow procedures.
  • Obtains substitutes for teachers when needed.
  • Oversees the schools Benevolent Fund.
  • Sponsor of the Junior Civitan Club, in which the club encourages students to become involved by helping others and volunteering at community events.

Substitute Teacher

Scottsboro City Schools
08.1994 - 01.1997
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Followed lesson plans designed by absent teacher.
  • Enforced school and class rules to maintain order in classroom.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Document Control Clerk

Tennessee Valley Authority (TVA)
12.1991 - 07.1994
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Converted documents from one application to another.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Managed training courses, setup and maintenance for document control systems.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Maintained strict confidentiality regarding sensitive documents, ensuring that access was granted only to authorized individuals.

Secretary

Tennessee Valley Authority (TVA)
06.1991 - 12.1991
  • Managed filing system, entered data in the computer and completed other tasks as needed by the Project Manager.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted 7 engineer coworkers with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Handled sensitive information discreetly, maintaining confidentiality.

Education

Associate of Science - Business Administration

Northeast Alabama Community College
Rainsville, AL

High School Diploma -

Sylvania High School
Sylvania, AL

Skills

  • Administrative Duties
  • Multitasking and Time Management
  • Verbal and written communication
  • Organizational skills
  • Attendance Input on students
  • Microsoft Office
  • Personal Computer and Keyboarding
  • Multi-Line Phone Systems
  • Visitor Registration
  • Maintains high level of Confidentiality

Timeline

Secretary

Scottsboro City Schools
01.1997 - Current

Substitute Teacher

Scottsboro City Schools
08.1994 - 01.1997

Document Control Clerk

Tennessee Valley Authority (TVA)
12.1991 - 07.1994

Secretary

Tennessee Valley Authority (TVA)
06.1991 - 12.1991

Associate of Science - Business Administration

Northeast Alabama Community College

High School Diploma -

Sylvania High School

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