Shelia Robinson
Houston ,TX
Summary
Passionate results oriented Human Resources professional with over 15 years of experience. Skilled partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Dedicated to executing best practice implementing policy and fostering positive change management.
Overview
8
8
years of professional experience
Work History
Director of Operations
SHE FLIES SOLO, LLC DBA Nurses Travel Network
12.2019 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's offerings, which increased sales by 20%.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Human Resources Director
The Village Learning Center
10.2019 - 03.2021
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Oversaw workers' compensation program for employees injured on job.
- Liaised between multiple business divisions to improve communications.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities, causing the retintion rate to increase by 15%.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Maintained payroll and benefits for 70 employees in various locations and diminished financial discrepancies through expert program management.
Recruiting and Retention Coordinator
Dominos Pizza Inc.
04.2018 - 03.2019
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Operated and maintained applicant tracking and candidate management systems.
- Implemented onboarding and orientation programs for new employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Implemented employee incentive programs to promote positive work culture and increase retention. Resulting in 15% decrease in employee turnover.
Human Resources Generalist
St. Luke Missionary Baptist Church
07.2015 - 03.2018
- Implemented and supervised orientation procedures for new hires.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
Education
Master of Science - Human Resources Management
Houston Christian University
Houston, TXBachelor of Science - Administration With Organizational Management
Gwynedd Mercy University
Gwynedd Valley, PASkills
- Effective Communication
- Database Maintenance
- Employee Engagement
- Talent Acquisition
- Interviewing and Hiring
- Policies and Procedures
- Interpersonal Skills
- Human Resources
- Strong Collaboration Skills
- Payroll Administration and Timekeeping
Timeline
Director of Operations
SHE FLIES SOLO, LLC DBA Nurses Travel Network
12.2019 - Current
Human Resources Director
The Village Learning Center
10.2019 - 03.2021
Recruiting and Retention Coordinator
Dominos Pizza Inc.
04.2018 - 03.2019
Human Resources Generalist
St. Luke Missionary Baptist Church
07.2015 - 03.2018
Master of Science - Human Resources Management
Houston Christian University
Bachelor of Science - Administration With Organizational Management
Gwynedd Mercy University
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