Shelia Smith
BIRMINGHAM,AL
Summary
Dynamic professional with a proven track record in client relationship building and workload management. I enhanced patient satisfaction through compassionate care and effective communication. Skilled in implementing safety compliance protocols, I consistently delivered high-quality service while adapting to diverse patient needs.
Overview
4
4
years of professional experience
Work History
Independent Contractor
Myself
Birmingham, AL
01.2023 - Current
- Developed and implemented project plans to streamline operations and improve efficiency.
- Managed client relationships, ensuring timely communication and satisfaction throughout project lifecycles.
- Conducted market research to identify trends and inform strategic decisions for service offerings.
- Utilized digital marketing tools to enhance online presence and attract new clients effectively.
- Adapted processes based on client feedback, enhancing service quality and customer experience.
Patient Care Technician
Brookwood Princeton
Birmingham, AL
12.2022 - 11.2023
- Assisted nursing staff in delivering patient care and ensuring comfort during procedures.
- Monitored vital signs and reported changes to healthcare providers for timely interventions.
- Maintained cleanliness and organization of patient rooms, promoting a safe environment.
- Supported patients with daily activities, enhancing their overall well-being and independence.
- Documented patient observations accurately in electronic health records for continuity of care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Patient Care Technician
Brookwood Medical Center
Birmingham, AL
12.2021 - 07.2022
- Collaborated with interdisciplinary teams to develop patient-centered care plans.
- Educated patients and families on post-treatment care and health management strategies.
- Implemented infection control protocols, reducing risks associated with healthcare-associated infections.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
Education
Associate of Applied Science - Biology
Lawson State Community College
Birmingham, AL05-1997
High School Diploma -
West End High
Birmingham, AL06-1990
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Client consultation
Timeline
Independent Contractor
Myself
01.2023 - Current
Patient Care Technician
Brookwood Princeton
12.2022 - 11.2023
Patient Care Technician
Brookwood Medical Center
12.2021 - 07.2022
Associate of Applied Science - Biology
Lawson State Community College
High School Diploma -
West End High