Shelia Southern
Summary
Municipal management professional with robust background in overseeing operations and implementing community improvement initiatives. Recognized for fostering team collaboration and adapting to evolving municipal needs. Known for strategic planning and community engagement to drive impactful results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact town's success.
Overview
15
15
years of professional experience
Work History
Town Manager
Hidden Springs Town Association
08.2024 - Current
- Managed complex projects from inception to completion, ensuring all milestones were achieved on time and within budget constraints.
- Coordinated activities of various departments to ensure smooth operations and clear communication between teams.
- Promoted transparency in government by implementing measures to enhance information accessibility for constituents and encourage citizen engagement in decision-making processes.
- Championed diversity, equity, and inclusion initiatives within the town administration and broader community to create a more inclusive environment for all residents.
- Oversaw annual budget preparation process, identifying opportunities for cost savings while maintaining quality services for residents.
- Fostered a positive workplace culture that encouraged teamwork, innovation, and continuous improvement among staff members.
- Resolved conflicts between various groups by facilitating open dialogue and fostering understanding among diverse parties.
- Improved overall town efficiency by streamlining budgeting and resource allocation processes.
- Increased resident satisfaction levels by actively addressing concerns through responsive actions based on community feedback.
- Enhanced public safety by working closely with law enforcement agencies and emergency services providers, addressing concerns in a timely manner.
- Developed strong relationships with community members, stakeholders, and local businesses for collaborative problem-solving initiatives.
- Established effective performance management systems to monitor progress against objectives and adjust plans as needed.
- Spearheaded strategic planning initiatives that aligned town goals with available resources while anticipating future needs.
- Championed sustainable practices throughout the town administration, reducing environmental impact and promoting responsible stewardship of resources.
- Ensured compliance with all relevant federal, state, and local regulations through diligent monitoring of policies and procedures.
- Co-created annual budget and submitted it to city council for review and approval.
- Represented city and interests with community committees.
- Monitored and supported bidding and proposal process.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Portfolio Manager
Sentry Management
02.2022 - 07.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities for eight communities.
- Facilitated portfolio performance review and implemented new strategies.
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Communicated portfolio changes and annual performance information to board members.
- Presented detailed reports on portfolio performance, highlighting key drivers and areas of improvement.
- Developed rebalancing strategies to minimize risk exposures.
- Participated in internal committees focused on improving firm-wide policies, leading discussions on best practices in portfolio management.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Utilized financial software to prepare consolidated financial statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Established and checked coding procedures, monitored reports and updated internal files.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Evaluated property conditions and recommended improvements.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Conducted training sessions for community volunteers, enhancing their skills and confidence in supporting community activities.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
- Streamlined communication channels, ensuring timely and effective dissemination of information to community members.
- Organized and led monthly board meetings.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Developed user-friendly community portal, significantly improving access to information and resources for community members.
- Developed annual operating budgets and forecasts.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for each community,
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to board members.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
- Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for the communities.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
President Coordinating Manager
Veranda Club
01.2019 - 02.2022
- President of Property Owners Association and acting Community Manager.
- Oversee 5 Luxury High-Rise Properties (150+units in each building). Residential, Commercial and Retail.
- Represented organization at conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Lead contact project executor under the rules and procedures of the operation.
- POA Owner/Residential/Vendor relations.
- Building inspections/Audit Compliance.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Develop and Analyze Annual President Budgets.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Accounts Receivable/Accounts Payable
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Reduced operational costs through strategic cost management initiatives.
- Negotiated favorable contract terms with vendors to secure competitive pricing while maintaining quality standards.
- Design and completion of capital expenditure projects.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Evaluated employee performance regularly to identify areas of improvement and provide targeted support for professional development opportunities.
- Enhanced disaster preparedness with development emergency response strategy.
- Maintained positive homeowner relations by addressing problems head-on and implementing successful corrective actions.
Owner/Operator
Central Coast Body Therapy Center
04.2010 - 01.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Maintained records as required by federal, state, local and company regulations
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Education
Bachelor of Business -
San Joaquin College
01.2011
Skills
- Intergovernmental relations
- Infrastructure management
- Land use planning
- Organizational leadership
- Verbal/written communication
- Strategic planning
- Meeting leadership
- Administrative management
- Budget preparation
- Technology integration
Hobbies and Interests
- Family
- Outdoor activities
- Travel
- Personal development
- Healthy lifestyle
Timeline
Town Manager
Hidden Springs Town Association
08.2024 - Current
Portfolio Manager
Sentry Management
02.2022 - 07.2024
President Coordinating Manager
Veranda Club
01.2019 - 02.2022
Owner/Operator
Central Coast Body Therapy Center
04.2010 - 01.2020
Bachelor of Business -
San Joaquin College
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