Shelia STGeorge
Fall River,MA
Summary
Customer oriented successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high volume environments. Exceptional computer aptitude and telephone etiquette. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.
Overview
44
44
years of professional experience
Work History
Medical Transcriptionist
SSTAR
03.2009 - Current
- Schedule appointments for patients and ensure the following: obtain and enter accurate demographic information in computer medical program (address, phone, insurance, ect.) Inform caller of items to bring to their appointment, remind caller of cancellation policy and answer questions and offer information as requested, to provide patients.
- Focused service and professional customer service.
- Act as a liaison for the patients and health center by directing calls to other departments as needed, use good judgement.
- Service patients and their needs by making reminder calls as requested, reschedule appointments as needed and aid with mailings and other projects as call volume handling calls, especially with urgent matters and problem solve quickly and efficiently. Understand when a call needs to be escalated to the manager/triage nurse.
- Act as a liaison for patients and health center by directing calls to other department as needed.
- Accurately documented medical dictation to record patient care records.
- Maintained 100% accuracy rate for spelling and content.
Patient Access Specialist
Southcoast Hospital Group
02.1980 - 11.2017
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
High School Diploma -
Mt St Mary's
Fall River, MA06.1970
Skills
- Proofreading expertise
- Records maintenance professional
- Physician Collaboration
- Strategic Decision-Making
- Microsoft Office
- Microsoft Word
- Fast Typing Speed
- Customer Satisfaction
- HIPAA Compliance Understanding
- Phone etiquette
- Strong Work Ethic
- Hospital experience
- Negotiation
Timeline
Medical Transcriptionist
SSTAR
03.2009 - Current
Patient Access Specialist
Southcoast Hospital Group
02.1980 - 11.2017
High School Diploma -
Mt St Mary's
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