Shelia Stinson
Trinity,NC
Summary
Dynamic professional with a proven track record at Charter Furniture, excelling in customer relations and data entry. Expert in resolving customer complaints, enhancing satisfaction, and fostering loyalty. Demonstrated ability to manage high-stress situations with patience and empathy, leading to strong customer and team relationships. Achieved significant improvements in customer service metrics. Customer service professional with strong leadership skills and proven ability to drive results.
Overview
23
23
years of professional experience
Work History
Customer Service/AR
Charter Furniture
04.2018 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Customer Service Representative
Carolina Custom Booth
01.2013 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Assistant Manager
Sally's Beauty
01.2012 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Carolina Custom Booth
01.2006 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Classroom Teacher
Fairfield Enrichment Center
01.2001 - 12.2005
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
Education
High School Diploma -
High Point Central
High Point, NC05.1976
Skills
- Customer Relations
- Active Listening
- Data Entry
- Goal-Oriented
- Customer Complaint Resolution
- Incoming Call Management
- Customer Assistance
- Teamwork
- Activity Planning
- Patience and Empathy
Timeline
Customer Service/AR
Charter Furniture
04.2018 - 07.2023
Customer Service Representative
Carolina Custom Booth
01.2013 - 05.2018
Assistant Manager
Sally's Beauty
01.2012 - 01.2013
Customer Service Representative
Carolina Custom Booth
01.2006 - 01.2012
Classroom Teacher
Fairfield Enrichment Center
01.2001 - 12.2005
High School Diploma -
High Point Central
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