Summary
Overview
Work History
Education
Skills
Timeline
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Shelia Templeton

Shelia Templeton

Gallipolis Ferry,WV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Customer Service Support Associate

Direct Interactions
01.2015 - 08.2018
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Offered assistance in implementing and developing training programs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Generated reports to track performance and analyze trends.
  • Researched and identified solutions to technical problems

Order Packer

Art.com Inc.
09.2012 - 08.2013
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • It proved successful working within tight deadlines and fast-paced environment.
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.

Data Entry Clerk

Gallipolis Parts Warehouse
11.1993 - 10.1995
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.

Secretary

DBM Marble And Granite
05.1989 - 11.1992
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

Some College (No Degree) - Health Information Management

Hocking College
Nelsonville, OH

Skills

  • Customer Service
  • Data Recovery
  • Incoming Call Management
  • Customer Needs Assessment
  • Interpersonal Skills
  • Active Listening
  • Problem-Solving
  • Organizational Skills
  • Error Detection
  • Microsoft Windows and Office
  • Customer Communication and Empathy
  • Support Services
  • Attention to Detail

Timeline

Customer Service Support Associate

Direct Interactions
01.2015 - 08.2018

Order Packer

Art.com Inc.
09.2012 - 08.2013

Data Entry Clerk

Gallipolis Parts Warehouse
11.1993 - 10.1995

Secretary

DBM Marble And Granite
05.1989 - 11.1992

Some College (No Degree) - Health Information Management

Hocking College

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Shelia Templeton