Shelia Tune

Store Manager/TSM

Sally Beauty Holdings Inc.

Oversaw day-to-day tasks ensuring the store's efficient operation.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Improved efficiency and accuracy of inventory management by implementing new stock control system.
Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Implemented loss prevention strategies, significantly reducing shrinkage.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Developed rewards program that significantly increased repeat business by rewarding loyal customers.
Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Raised property accuracy and accountability by creating new automated tracking method.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced operational risks while organizing data to forecast performance trends.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Summary

Overview

Work History

Store Manager/TSM

Education

Skills

Certification

TSM - TRAINING MANAGERS and ONBOARDING for FORT WORTH TEXAS AREA

Timeline

Store Manager/TSM

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