SHELIA BURTON GOFF
Fresno,TX
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
28
28
years of professional experience
Work History
Customer Service /Assistant Accountant
Krogers Grocery Store
Houston, TX
05.1996 - Current
- Reconciled bank accounts on a regular basis.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Provided excellent customer service to ensure client satisfaction.
- Investigated complex customer service issues using internal resources.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Coordinated with customers regarding order changes, cancellations, and returns.
- Developed and implemented floral department standards for customer service, product selection and display.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Monitored sales performance to identify opportunities for increasing revenue.
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
- Conducted performance reviews for customer service staff.
- Developed strategies to effectively manage pricing structures for various products and services.
- Created detailed reports of pricing adjustments, discounts, and promotions.
- Reviewed customer contracts and identified pricing discrepancies.
Administrative Assistant
Houston ISD
Houston, TX
09.1997 - 05.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
Education
High School Diploma -
Evan E. Worthing High School
Houston, TX05-1985
Skills
- Payment Processing
- Complaint resolution
- Customer Consultation
- Clerical Support
Timeline
Administrative Assistant
Houston ISD
09.1997 - 05.2023
Customer Service /Assistant Accountant
Krogers Grocery Store
05.1996 - Current
High School Diploma -
Evan E. Worthing High School
Similar Profiles
Chancelor PfeiferChancelor Pfeifer
Retail Sales Associate at Krogers Grocery StoreRetail Sales Associate at Krogers Grocery Store
Imanni LongImanni Long
Barista at Krogers Grocery Store / StarbucksBarista at Krogers Grocery Store / Starbucks
Naomi LongNaomi Long
Supervisor /Assistant Retail Store Manager /Cashier at Krogers Grocery StoreSupervisor /Assistant Retail Store Manager /Cashier at Krogers Grocery Store