Summary
Overview
Work History
Education
Timeline
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Shelia R. Green

201 Lorraine Ave Americus,GA

Summary

I am extremely passionate about my work ethics. I pay attention to details and adapt quickly to new things. I am capable of leading and taking direction from upper-level management. I have over 10 years of customer service and communication experience.

Overview

17
17
years of professional experience

Work History

Lead Tracker

Southwest Keys Program
09.2022 - Current
  • Assist with supervision of program staff ensuring all daily contacts are made by assigned Youth Trackers.
  • Monitor and ensure staff receives all relevant trainings as well as assisting with on the job training for new staff.
  • Maintain appropriate communications with Program Director and Youth Trackers.
  • Conduct face to face daily contacts at various locations with youth assigned.
  • Assist Program Director with maintenance of global positioning satellites (GPS) unit inventory.
  • Enter data promptly into the Depart of Juvenile Justice’s Juvenile Tracking System (JTS) and Southwest Key Programs database, Efforts to Outcome (ETO).
  • Maintain and monitor cleanliness, security and safety of facility.
  • Develop and maintain helping relationship to motivate youth accountability.
  • Examine case file to become familiar with youth history and keep up to date with information as it is added to file.
  • Complete required documentation, including discharge information, for assigned youth in an accurate and timely manner.
  • Notify Program Director immediately in the event of a youth crisis, suspected illegal activity or any other youth/program incident.
  • Regular and punctual attendance.

School Bus Driver

Sumter County Board Of Education
08.2015 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

FSS Case Manager

Americus Housing Authority
02.2019 - 09.2022
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Licensed Insurance Agent

GEICO
01.2008 - 08.2015
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Education

Criminal Justice

South Ga Technical College
Americus, GA

Criminal Justice 2020| CRJ Specialist 2020| CRJ Fu

South Ga Technical College
Americus, GA
01.2020

Sumter County High School
Americus, GA
05.1998

Timeline

Lead Tracker

Southwest Keys Program
09.2022 - Current

FSS Case Manager

Americus Housing Authority
02.2019 - 09.2022

School Bus Driver

Sumter County Board Of Education
08.2015 - Current

Licensed Insurance Agent

GEICO
01.2008 - 08.2015

Criminal Justice

South Ga Technical College

Criminal Justice 2020| CRJ Specialist 2020| CRJ Fu

South Ga Technical College

Sumter County High School

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Shelia R. Green