Shelia R. Ingram
CT Conyers,GA
Summary
Experienced Human Resource professional with over 22 years of corporate experience in Human Capital Resource Management, including executive leadership development, succession planning, employee career planning, data management support, financial planning, and department administrative duties.
Overview
38
38
years of professional experience
Work History
Succession Planning Supervisor
UPS United Parcel Service Company
11.2010 - 12.2020
- Designed and administered global leadership programs that identified high-potential candidates to ensure opportunities to include women and minorities in inclusion programs
- Researched and proposed programs for senior management that played pivotal roles in leaders' advancements
- Developed and secured proposals for individuals and teams for leadership development programs and solutions
- Prepared reports and presentations for senior human resources management team on current and proposed differentiated development programs by grade and leadership competencies.
- Responsible for and delivered training to global human resources team members to ensure compliance.
- Directed personnel and group training with senior executives and staff managers to incorporate and record personalized development plans and programs to meet specific goals.
- Utilized Employee Resource Planning (ERP), Oracle, and PeopleSoft software, providing overall direction and leadership in a public sector organization
- Managed administration and highly sensitive succession planning program budgets that were pivotal in senior leader advancements
- Applied successful cost reduction strategies, including 1M global leadership program's annual education budget
- Supported supervisor, leadership, development team, and global human resources to provide data needed for their areas of responsibilities.
- Responsibilities included documenting trends and preparing correspondence, reports, program plans, and briefings for UPS Senior Leadership Team and UPS Board
- Assisted with senior leadership people meeting setup and background reports and presentation documents.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Monitored activities for adherence to vital milestones and deliverables.
- Oversaw inventory replenishment strategies and processes for programs.
- Checked and controlled inventory levels to identify risks and opportunities.
- Collaborated with company leaders to support consistency and best practices.
- Worked closely with project managers to create project work scopes and schedules.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Monitored processes and procedures, making sure company met compliance regulations.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in career meetings.
- Assisted with internal financial planning, analysis and budgeting.
- Collaborated with cross-functional teams to align career plans with development.
- Planned resources, conducted costing activities and proposal phases.
- Oversaw training and onboarding process for all newly hired employees within Succession Planning and Executive Development Team.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
Data Management Supervisor
UPS United Parcel Service Company
11.2004 - 08.2010
- Managed arranged training activities, maintained supplies and inventories, and performed data entry
- Resolved problems, improved operations and provided exceptional service
- Managed and controlled access to protected documents and reports on sensitive and confidential succession planning and development issues
- Collaborated extensively directly with vendors to administer and manage software applications
- Updated and maintained organizational charts for department and global regions and districts for senior management
- Maintained up-to-date knowledge of relevant technological advances and established cooperation by meeting with superiors, peers, vendors, and subordinates.
- Validated warehouse data structure and accuracy.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Completed quality reviews for designs, codes, test plans and documentation methods.
- Mapped data between source systems and outside vendor systems.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Established rules and procedures for data sharing with assigned IPS team personnel and applicable external stakeholders.
- Developed and modified programs to meet customer requirements.
- Tested software applications and systems to identify enhancement opportunities.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Expedited review process, signature approval and release of supplier and internally produced documents.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Organized and detail-oriented with a strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Gained extensive knowledge in data entry, analysis and reporting
- Proven ability to develop and implement creative solutions to complex problems
- Developed strong organizational and communication skills through coursework and volunteer activities
- Skilled at working independently and collaboratively in a team environment
- Passionate about learning and committed to continual improvement
Operations Analyst
McKesson Corporation
03.1998 - 07.2003
- 40 to 60 hours per week)
- Assisted in establishing a telecommunication standardized policy, evaluated cellular vendors, centralized billing, and enabled invoice audits, which resulted in a $2.1M budget savings
- Managed individual business unit’s annual budgeting process and audited $14M telephone budget to P&L statement for variances and trends
- Created and presented budget reports designed to analyze spending and highlight variances to identify savings opportunities
- Administer and managed telecommuter services, pagers, cell phones, calling cards, and audio-conferencing costs and audits to corporate accounting and finance teams
- Assisted in the training—evaluated the budget for cost-effectiveness.
- Designed data optimization and interfaces for user interaction.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Consulted with stakeholders to develop operational strategies and processes.
- Supported supervisor and associated team members to maintain system functionality.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Developed and updated tracking spreadsheets using [Program].
- Developed operational budgets to control costs and monitor spending.
- Created custom reports and visualizations to support decision-making processes.
Administrative Assistant to the Vice President
HBO & Company
04.1996 - 03.1998
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Used advanced software to prepare documents, reports, and presentations.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Answered high volume of phone calls and email inquiries.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and maintained automated alert systems for important deadlines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Word Processing / Administrative Specialist
A&C Enercom
04.1994 - 03.1996
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Scheduled weekly meetings booked meeting rooms and prepared meeting agendas.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders and office support staff of 20 engineers respond quickly to business and customer requirements.
Secretary/Typist
Northeast Health District
08.1992 - 04.1994
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Petty Officer Second Class Radioman
US Navy, Pentagon
01.1983 - 09.1989
- Responsible for transmitting and receiving radio signals, and processing all forms of telecommunications through various transmission media.
- Responsible for the proper handling and destruction of classified material.
- Switchboard operator for Office of Chief of Navel Operations at the Pentagon.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Bachelor's degree - Human Resource Management
American Intercontinental University
2005
Bachelor's degree - Business Administration
American Intercontinental University
2004
Skills
- Clerical Support & Administrative Support
- Budgeting & Cost Control
- Expense Reduction
- Data Entry & Data Management
- Database Administration
- Invoice Processing & Expense Reports Tracking
- Recordkeeping Accuracy
- Meeting Facilitation & Support
- Customer Relationships & Customer Inquiries
- Customer Satisfaction
- Credit Card Transaction Processing
- Confidential Records Management
- Compliance Requirements
- Professional Relationships
- Cross-Functional Collaboration
- Project Management
Timeline
Succession Planning Supervisor
UPS United Parcel Service Company
11.2010 - 12.2020
Data Management Supervisor
UPS United Parcel Service Company
11.2004 - 08.2010
Operations Analyst
McKesson Corporation
03.1998 - 07.2003
Administrative Assistant to the Vice President
HBO & Company
04.1996 - 03.1998
Word Processing / Administrative Specialist
A&C Enercom
04.1994 - 03.1996
Secretary/Typist
Northeast Health District
08.1992 - 04.1994
Petty Officer Second Class Radioman
US Navy, Pentagon
01.1983 - 09.1989
Bachelor's degree - Human Resource Management
American Intercontinental University
Bachelor's degree - Business Administration
American Intercontinental University
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