Shelica Jones

• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Assessed customer risk levels and recommended appropriate coverage options.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Made sure clients were contacted and given the opportunity to pay their premiums before they went into lapse.
• Resolved customer complaints in a timely manner to maintain high satisfaction levels.
• Maintained accurate records of all insurance transactions using computer software systems.
• Processed payments received from clients promptly according to established procedures.

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• Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
• Satisfied customers with quick, accurate service under tight delivery timeframes.
• Received over 500 written compliments as well as maintained the top rating of a 5 for over 3 years.
• Completed pickup and shopping orders for customers within local area.
• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
• Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
• Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

• Greeted customers and answered inquiries in a friendly manner.
• Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
• Prepared and distributed correspondence, reports, and other documents.
• Processed payments for services rendered according to established procedures.
• Maintained updated records of customer interactions and transactions.
• Performed administrative tasks such as filing, copying, data entry, and scanning documents.
• Resolved customer complaints in a professional manner while adhering to company policies.
• Updated database with new customer information after each transaction was completed.

• Inspected mail for proper postage and addressed, sorting into delivery sequence.
• Provided customer service by answering questions about postal services.
• Worked overtime every week to help deliver mail when on routes when carriers weren't available.
• Ensured packages were delivered to the correct address in a timely manner.
• Maintained accurate records of deliveries, pickups and undeliverable mail.

• Proudly represented the USPS brand offsite while in uniform.
• Assisted customers with package pickups, deliveries, and inquiries.
• Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
• Maintained logs of deliveries and pickups.
• Collected signatures on parcels requiring proof of delivery.
• Responded to customer complaints regarding their mail service in a professional manner.
• Performed customer service duties such as providing change of address cards or other postal forms.

• Operated automated equipment such as inserters, sorters, folders, scales, and labelers.
• Worked overtime almost every night to ensure mail was ready for scheduled transportation.
• Sorted incoming mail according to established procedures and distributed it to appropriate departments.
• Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
• Processed outgoing mail by placing postage on packages, weighing packages for accurate postal rates, and arranging pickup times with the post office.
• Conducted regular inventory checks to ensure adequate supply levels are maintained at all times.

• Delivery driver for one of the first cold pressed juicery companies in the US.
• Delivered to major studios such as Sony Studios, CBS, and Paramount Studios.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Communicated regularly with dispatch regarding any delays or issues encountered on routes.
• Provided excellent customer service by answering inquiries about products or services being delivered.
• Responsible for not only delivering packages to the correct address but also in a timely manner while in LA traffic.
• Received daily delivery instructions and route assignments from dispatch.

• Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
• Took digital X-rays of teeth using radiographic equipment.
• Kept accurate records of dental treatments provided for each patient's visit.
• Greeted patients upon arrival at the office and escorted them to an examination room.
• Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.