Summary
Overview
Work History
Education
Skills
Specialized Training
References
Timeline
Generic

Shelik Spencer

656 Able Bluff Cibolo,TX

Summary

Dependable Military Veteran with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

12
12
years of professional experience

Work History

IT Helpdesk Remote Support Technician

Skyriver IT
San Marcos, TX
01.2023 - Current
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Tracked service requests through a ticketing system such as Autotask.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Help Desk Specialist I-Full-Time-40hr/Week

ASM Research
San Antonio, TX
11.2019 - 01.2022
  • Exercised versatility in fast-paced, agile work environments.
  • Analyzing and solving customer issues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Provided quality customer service in a wide variety of programs (ILMS, Myservices, Sams Domestic)
  • Maintained positive working relationship with fellow staff and management.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • High Volume Data Entry.

Radio Operator-Maintainer-Full-Time-40hr/Week

United States Army
01.2012 - 11.2019
  • Served as the Senior Radio Operator-Maintainer and Supervisor.
  • Deployed and operated Single Channel Ground and Airborne Radio System (SINCGARS) using SC or frequency hop (FH) mode, in many training and mission scenarios.
  • Deployed and Operated AN/PRC-150(C) Falcon II Manpack Radio using High Frequency (HF) and Very High Frequency (VHF) during CONUS and OCONUS Joint Operations.
  • Deployed and Operated AN/PRC-117G Falcon III MNMR using Very High Frequency (VHF) and Ultra High Frequency (UHF) during training and operation missions CONUS and OCONUS missions.
  • Installed many different military antennas such as, OE-254/GRC (Omni-Directional Antenna), NVIS Antenna AS-2259/GR (Omni-Directional Antenna), Whip Antenna (Line Of Sight), and the AV 2055 UHF Satellite Communication (SATCOM) Antenna.
  • Led a cross-functional 10-member task force in Guatemala and Honduras where I oversaw operations and maintenance of multiple radio systems providing effective communication for joint operations.
  • Personally selected to support the Communication Management Support Team (CMST) Radio section who assisted the United States Secret Service with communications for the White House using Single Chanel radios, SATCOM radios, and iPhones.
  • Accounted for and maintained over $1M in military grade weapons as a Unit Armorer without any deficiencies.
  • Accounted for and maintained over $2M in military Chemical, Biological, Radiological and Nuclear (CBRN) chemicals and equipment as a Battalion CBRN Non-Commissioned Officer In Charge (NCOIC).
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Installed required lines and wiring to integrate radio machinery and antennae.
  • Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
  • Kept equipment working at optimal levels by inspecting components and completing repairs.

Education

Associate of Applied Science - Information Technology Cyber Security

Saint Phillips College
San Antonio, TX
08.2023

Skills

  • System Installations
  • Maintenance and Repair
  • Microsoft Office
  • Critical Thinking
  • Active Listening
  • Team Management
  • PPE Use
  • Friendly, Positive Attitude
  • People Skills
  • Conflict Resolution
  • Organizational Skills
  • Data Management
  • Good Work Ethic
  • Customer Service
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Planning & Organizing
  • Training & Development
  • Problem Resolution
  • Computer Skills
  • Report Writing
  • Clear Speaking Voice
  • Information Confidentiality
  • Equipment Maintenance
  • Satellite Communications
  • Information Reporting
  • Equipment Inspection
  • Frequency Changing
  • GPS Locating
  • Radar System Operation
  • Antenna Repair
  • VMware
  • Time Management

Specialized Training

  • Maintaining, testing and repairing communications equipment and security devices, 2012
  • Preparing and transmitting messages, 2012
  • Receiving, recording and processing messages, 2012
  • Line installation and wiring techniques, 2014
  • Communication security policies and procedures, 2012, 2015
  • Warrior Leadership Development, 2016

References

  • Cameron Determeyer - 360-790-9124 - cameron.determeyer@gmail.com
  • Brian Kennedy - 619-818-0064 brian.9.kennedy@gmail.com
  • Marcus Simmons - 907-978-9242 - marcussimmons986@gmail.com
  • Jeremiah Manuel - 210-946-8685 - jeremiahjmanuel@icloud.com
  • Ronald Brandon - 210-837-1236 - ronaldbrandon@asmr.com

Timeline

IT Helpdesk Remote Support Technician

Skyriver IT
01.2023 - Current

Help Desk Specialist I-Full-Time-40hr/Week

ASM Research
11.2019 - 01.2022

Radio Operator-Maintainer-Full-Time-40hr/Week

United States Army
01.2012 - 11.2019

Associate of Applied Science - Information Technology Cyber Security

Saint Phillips College

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Shelik Spencer