Shelilah Turner
Summary
Highly efficient Administrative Professional offering 20+ years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
23
23
years of professional experience
Work History
Administrative Specialist
AT&T
10.2000 - Current
- Performed data entry tasks in an accurate and timely manner.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Organized travel arrangements for staff members as needed.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Developed and maintained filing systems for both paper and electronic records.
Education
BBA - Human Resources Management
Colorado Technical University
Colorado Springs, CO02-2024
Skills
- Payroll and Benefits Administration
- Event Coordination
- Office Record Management
- Travel Coordination
- Employee Onboarding
- Excellent Communication Skills
- Customer Service Background
- Customer Service Experience
- Team Collaboration
Timeline
Administrative Specialist
AT&T
10.2000 - Current
BBA - Human Resources Management
Colorado Technical University
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