Shelis Thomas
Livingston,TX
Summary
Proven Remote Accident Management Agent at Agero, adept in relationship building and critical thinking, I excelled in delivering exceptional customer service and care. Skilled in documenting information and resolving issues, I significantly enhanced client satisfaction. My background as a Medical Paralegal further showcases my strong communication abilities and commitment to excellence.
Overview
27
27
years of professional experience
Work History
Remote Accident Management Agent/Subaru Starlink
Agero
Clarksville, TN
09.2021 - Current
- Responded promptly to calls from the customer's vehicle. Assisting with calling 911, EMT, and setting up tows.
- Documenting the cause of the accident
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Processed payments from customers by credit cards accurately according to company guidelines.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Medical Paralegal
Scott Arnold
Houston, TX
08.1997 - 05.2002
- Drafted correspondence to clients and other attorneys.
- Researched clients chart to determine sprains and strains for claim processing.
- Maintained client files according to established protocols.
- Established a relationship between the client and both parties' insurance companies.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Provided administrative support such as answering phones or scheduling appointments.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Interviewed clients and obtained vital case information to support associates.
- Received and documented claim payments.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Facilitated communication between attorneys, clients, and witnesses.
- Monitored and updated clients on case progress, including significant developments.
Education
Bachelor of Science - Counseling Psychology
Ashford University
400 N. Bluff Blvd, Clinton, IA 5273203-2010
Skills
- Relationship Building
- Customer service abilities
- Service support
- Strong communication abilities
- Customer service and care
- Positive Attitude
- Problem-Solving
- Polite communication skills
- Resolving customer issues
- Documenting information
- Critical Thinking
References
References available upon request.
Timeline
Remote Accident Management Agent/Subaru Starlink
Agero
09.2021 - Current
Medical Paralegal
Scott Arnold
08.1997 - 05.2002
Bachelor of Science - Counseling Psychology
Ashford University
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