Shelish Brown
Southaven,MS
Summary
Dynamic and results-driven professional with extensive experience at Family Dollar, excelling in customer service and inventory management. Proven ability to enhance operational efficiency and foster team collaboration, leading to improved customer satisfaction and reduced discrepancies. Skilled in cash handling and conflict resolution, committed to delivering exceptional service and driving business success.
Overview
2023
2023
years of professional experience
Work History
Cashier
Grocery Basket
Assistant Manager
Family Dollar
05.2019 - 07.2022
- Coordinated daily operations, ensuring seamless workflow and adherence to company policies.
- Assisted in training new team members, enhancing onboarding processes and knowledge transfer.
- Streamlined inventory management procedures, improving accuracy and efficiency in stock tracking.
- Developed staff schedules, optimizing resource allocation to meet operational demands.
- Implemented process improvements, reducing turnaround times for customer service inquiries.
- Monitored performance metrics, identifying areas for improvement and driving corrective actions.
- Led team meetings to foster communication and collaboration among staff members.
- Collaborated with upper management on strategic initiatives to enhance overall business performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Enhanced team productivity by streamlining operational processes.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Grenada High School
Grenada, MS05.1996
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Inventory control
- Sales expertise
- Drawer balancing
- Returns processing
- Point of sale operation
- Point-of-sale system operation
- Fraud prevention awareness
- Loss prevention
- Multitasking and organization
- Clear communication
- Empathy and patience
- Inventory restocking
- Basic math
Timeline
Assistant Manager
Family Dollar
05.2019 - 07.2022
Cashier
Grocery Basket
High School Diploma -
Grenada High School