Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelisha Divens

Torrington,WY

Summary

Professional Administrative Assistant with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

7
7
years of professional experience

Work History

Waitress

Broncho Grillhouse
01.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Graphic Designer

Torrington Telegram
10.2024 - 11.2024
  • Developed creative design for newspaper ads.
  • Created engaging newspaper ad graphics that drove user engagement and increased visibility.
  • Conceptualized creative designs for newspaper prints and digital ads.
  • Created digital image files for use in digital and traditional printing methods.

Eligibility Specialist

Department of Health and Human Services
08.2023 - 01.2024
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Resolved discrepancies with client applications to verify eligibility.

Cook

Taco Johns
08.2022 - 09.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Owner

Impact Cleaning Solutions LLC
06.2020 - 06.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Administrative Assistant

Department of Corrections - Parole
01.2018 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported Parole Board, Federal Marshalls, and further law enforcement through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Education

GED -

Elkhart Career Center
Elkhart, IN
11-2010

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Digital design
  • Customer and client relations
  • Strong problem solver
  • Office management
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Deadline-oriented
  • Professional and mature

Timeline

Graphic Designer

Torrington Telegram
10.2024 - 11.2024

Waitress

Broncho Grillhouse
01.2024 - Current

Eligibility Specialist

Department of Health and Human Services
08.2023 - 01.2024

Cook

Taco Johns
08.2022 - 09.2023

Owner

Impact Cleaning Solutions LLC
06.2020 - 06.2022

Administrative Assistant

Department of Corrections - Parole
01.2018 - 05.2022

GED -

Elkhart Career Center

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Shelisha Divens