Shelita Boykins
Richmond,CA
Summary
Dynamic and compassionate professional with extensive experience at St. Vincent De Paul Society of San Francisco, skilled in crisis support and counseling techniques. Excelled in enhancing patient satisfaction and advocating for client rights, showcasing exceptional interpersonal skills and problem-solving abilities. Demonstrated expertise in volunteer management and effective communication, dedicated to providing comprehensive care and support.
Overview
25
25
years of professional experience
Work History
Advocacy Coordinator
St. Vincent De Paul Society of San Francisco
07.2019 - 07.2024
- THIS IS AN EXAMPLE
- Increased patient satisfaction through attentive listening, empathetic communication, and personalized guidance.
- Facilitated group therapy sessions, fostering a sense of community among participants and promoting positive coping skills.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Worked closely with families to provide education about mental health conditions and promote understanding of treatment strategies, strengthening family relationships and support systems.
- Enhanced patient care by conducting thorough assessments and developing individualized treatment plans.
- Advocated for client rights within the healthcare system, working tirelessly to remove barriers to essential services.
- Organized and allocated resources required to meet needs of a diverse and fluctuating number of patients.
Personal Care Assistant
Eric Bailey
02.2012 - 01.2019
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Remained alert to problems or health issues of clients and competently responded.
Medical Assistant
Pregnancy Consultation Center
09.1999 - 04.2007
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
Associate of Arts - Mathematical Sciences
Contra Costa College
San Pablo, CA05.2020
No Degree - Pre-Allied Health
Contra Costa College
San Pablo, CA05.2020
Associate of Arts - Social & Behavioral Science
Contra Costa College
San Pablo, CA05.2019
No Degree - Medical Assistant
Western Career College
San Leandro, CA05.1998
Skills
- Effective Communication
- Problem-solving abilities
- Multitasking
- Punctual and Dependable
Timeline
Advocacy Coordinator
St. Vincent De Paul Society of San Francisco
07.2019 - 07.2024
Personal Care Assistant
Eric Bailey
02.2012 - 01.2019
Medical Assistant
Pregnancy Consultation Center
09.1999 - 04.2007
Associate of Arts - Mathematical Sciences
Contra Costa College
No Degree - Pre-Allied Health
Contra Costa College
Associate of Arts - Social & Behavioral Science
Contra Costa College
No Degree - Medical Assistant
Western Career College
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