Shelita Gaylor
LaPlace,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Grant Program Coordinator
St. John the Baptist Parish/Dept. of Community Services
Reserve , LA
01.2015 - Current
- Interact with clients seeking assistance to assess their needs.
- Referrals to other agencies for assistance while seeking opportunities internally.
- Expand knowledge of available services through organizations in the service area.
- Help maintain applicant tracking systems and recruiting client services.
- Prompt and efficient identification of customer needs.
- Works closely with colleagues to streamline operations and enhance service efficiency, under the supervision of state and federal governments for low-income programs, complying with established regulations.
- Prepares quarterly reports and budgets as needed by funding sources.
- Utilize the Munis system to create purchase orders and requisitions for efficient office procurement and supply organization.
- Efficiently dispatch maintenance calls to the Public Works Department.
- Help maintain applicant tracking systems and recruiting metrics.
Grant Program Coordinator Assistant
St. John the Baptist Parish/Dept. of Health and Human Services
Reserve , LA
08.2009 - 01.2015
- Prepared and maintained client files.
- Communicated effectively with clients to ensure their needs were met at the front desk.
- Scheduled client appointments promptly and efficiently.
- Processed LIHEAP applications to assist clients with utility bills (Entergy)
- Utilized the FINA Portal to check status and pledge client utility accounts, preventing disconnects.
- Processed emergency applications to prevent evictions and provide family services for residents living in John the Baptist Parish.
Education
High School Diploma -
L.E. Rabbin Vocational High School
New Orleans, LA05.1991
Skills
- Microsoft Word
- Excel
- Teams
- Zoom
- Staff Development
- Decision-Making
- Problem-Solving
- Strong Work Ethic
- Work Prioritization
- Teamwork and Collaboration
- Relationship Building
- Active Listening
- Excellent customer service
- Project Planning
Timeline
Grant Program Coordinator
St. John the Baptist Parish/Dept. of Community Services
01.2015 - Current
Grant Program Coordinator Assistant
St. John the Baptist Parish/Dept. of Health and Human Services
08.2009 - 01.2015
High School Diploma -
L.E. Rabbin Vocational High School
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