Shelita Grant
Cox Automotive, Inc.
Norfolk,VA
1
Certification
7
years of professional experience
IT Security Support Specialist with 7+ years of IT support, systems administration, and identity management experience supporting enterprise Microsoft environments. Experienced monitoring security events, investigating account and authentication issues, analyzing logs, documenting incidents, and supporting incident response activities. Skilled in Active Directory, Microsoft Entra ID, Microsoft 365, MFA, ServiceNow, Salesforce, Linux, SQL, and network analysis using Wireshark. Hands-on experience with security labs involving endpoint monitoring, log analysis, threat detection, and access control. CompTIA Security+ certified with Microsoft SC-300 (Identity & Access Administrator) in progress.
Work History
IT Security Support Specialist
2 Years 5 Months- Administered 100+ Microsoft 365, Active Directory, and Entra ID user accounts weekly, including provisioning, deprovisioning, RBAC, and secure access management.
- Investigated 10–15 security-related access and application issues weekly, performing root cause analysis and documenting remediation steps.
- Collaborated with 5+ cross-functional IT teams to implement secure solutions, system changes, and access controls.
- Performed secure remote administration for 30–50 users weekly using BeyondTrust while maintaining compliance with organizational security standards.
- Investigated SQL data discrepancies, improving reporting accuracy by approximately 20%.
Technical Support Engineer
2 Years 7 Months- Resolved 50–70 Microsoft, networking, authentication, and application support requests daily while consistently meeting SLA targets.
- Supported 30–50 daily MFA enrollments, password resets, account recovery, and identity verification requests.
- Investigated and resolved 15–20 application, connectivity, and access issues daily for remote users.
- Documented 250+ incidents and technical resolutions monthly using Salesforce, supporting compliance and operational reporting.
- Escalated 10–15 complex infrastructure and security-related issues weekly while providing detailed troubleshooting documentation.
Account Operations Manager
2 Years 5 Months- Managed and validated 200+ customer records weekly using Excel and internal systems, maintaining 99%+ data accuracy and supporting reporting and audit activities.
- Resolved 60–80 account-related inquiries daily, including payment, billing, and account access issues, achieving high first-contact resolution rates.
- Collaborated with cross-functional teams to resolve escalated account issues, contributing to timely case resolution and improved customer satisfaction.
Education
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - CYBER SECURITY
Skills
Security Operations: Monitored security events
triaged alerts
documented incidents
and followed SOC escalation procedures.
Endpoint Detection & Response (EDR): Familiar with endpoint monitoring
alert analysis
and threat investigation through hands-on security labs.
Identity & Access Management: Managed Active Directory
Microsoft Entra ID
RBAC
user provisioning
and MFA.
Log Analysis: Analyzed Windows
Linux
and network logs to identify suspicious activity and security events.
Network Security: Knowledge of TCP/IP
DNS
HTTP
SSH
SFTP
and packet analysis using Wireshark.
Incident Documentation: Created incident reports
maintained tickets
and documented technical findings.
Technical Support: Resolved authentication
endpoint
Microsoft 365
and application access issues while meeting SLAs.
Security Tools: Microsoft 365
Active Directory
Microsoft Entra ID
BeyondTrust
ServiceNow
Salesforce
SQL
Linux
and Wireshark.
Collaboration: Partnered with cross-functional teams to resolve incidents and communicate technical updates.
Certification
- SECURITY+ CE, CompTIA, Mar 2026 – Mar 2029
- LINUX ESSENTIALS, NDG, Dec 2023
- IDENTITY AND ACCESS ADMINISTRATOR ASSOCIATE (SC-300), Microsoft, expected 2026
Hands-On Labs & Practical Experience
- Configured SSH and SFTP in Linux environments for secure remote access and file transfer operations.
- Captured and analyzed network traffic using Wireshark across HTTP, TCP/IP, and DNS protocols.
- Developed and maintained security documentation supporting compliance-focused lab environments.
- Practiced access reviews, permissions management, and least-privilege administration concepts.
- Practiced Tier 1 SOC workflows including alert validation, evidence gathering, ticket creation, and escalation.
Timeline
IT Security Support Specialist
Cox Automotive, Inc.
03.2024 - CurrentRead More
Technical Support Engineer
Cox Communication
08.2021 - 03.2024Read More
Account Operations Manager
Tidewater Finance
03.2019 - 08.2021Read More
Tidewater Community College
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) from CYBER SECURITY
Read More