Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelita Johnson

San Diego,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

U.S. Navy Active Duty
06.2022 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Established administrative work procedures to track staff's daily tasks.

Administrative Clerk

U.S. Navy Active Duty
01.2021 - 06.2022
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Improved communication between departments through effective scheduling and coordination of meetings.
  • Reduced appointment backlogs through effective scheduling and follow-up procedures.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Training Assistant

US Navy
10.2019 - 01.2021
  • Enhanced employee skillsets by developing comprehensive training materials and resources.
  • Streamlined onboarding process for new hires, resulting in a more efficient and effective orientation experience.
  • Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.
  • Managed the coordination of training schedules, ensuring timely delivery of all programs and events.
  • Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.
  • Provided administrative support during large-scale conferences or seminars, contributing to seamless execution of events.
  • Assisted in the development of promotional materials for training events, increasing overall program visibility within the organization.
  • Prepared materials for skills development classes.
  • Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.

Prison Guard

U.S. Navy Active Duty
07.2016 - 09.2019
  • Assisted with the processing of new inmates, ensuring accurate documentation and timely completion of necessary procedures.
  • Contributed to effective rehabilitation programs by coordinating with counselors and offering guidance to inmates on available resources.
  • Supported successful reintegration efforts by mentoring inmates nearing release dates and providing guidance on life skills and employment opportunities.
  • Updated record-keeping systems regularly, contributing to accurate tracking of inmate populations and efficient allocation of resources within the facility.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Prepared reports to document incidents and violations.
  • Documented inmate behavior and activities in logbooks.

Security Forces Supervisor

U.S. Navy Active Duty
06.2013 - 07.2016
  • Developed and enforced policies that resulted in increased compliance with regulations and reduced violations among personnel.
  • Facilitated information sharing among team members, promoting situational awareness and enhancing decision-making capabilities during incidents.
  • Coordinated emergency preparedness drills to ensure timely response to potential crises situations while maintaining safety of all involved parties.
  • Streamlined reporting processes for more efficient resolution of identified issues or concerns.
  • Developed security plans and procedures to protect personnel and assets.
  • Conducted background checks on new personnel to certify security clearance.
  • Developed and maintained operational plans and strategies to support special forces objectives.
  • Developed, coordinated and implemented instruction for host nation militaries.
  • Investigated incidents and wrote detailed reports for superior review.
  • Delivered training sessions to educate personnel on security policies and procedures.
  • Reviewed incident reports thoroughly, identifying patterns or trends needing pro-active attention.
  • Conducted comprehensive investigations into security incidents, gathering evidence and collaborating with relevant authorities as needed.

Security Dispatcher

U.S. Navy Active Duty
05.2011 - 05.2013
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
  • Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
  • Developed contingency plans for various emergency scenarios to ensure efficient responses under high-pressure situations when every second counts.
  • Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.

Security Patrol Supervisor

U.S. Navy Active Duty
11.2008 - 05.2011
  • Elevated the quality of written reports documenting incidents or suspicious activities, ensuring accuracy and clarity for future reference or legal purposes.
  • Boosted staff morale through recognition initiatives such as employee awards programs or team-building activities, leading to increased loyalty and retention.
  • Trained security workers on site-specified procedures.
  • Recorded daily security occurrences in site assignment log.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Performed security investigations and reported findings to client management.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.
  • Documented daily patrol activities and incident reports for accurate record-keeping and improved communication among team members.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Cosmetologist

Spice Of NewYork
09.2006 - 11.2008
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained regular client list and successfully handled walk-in customers.

Education

Associate of Arts - General Studies

University of Maryland Global Campus
Adelphi, MD
08.2013

High School Diploma -

Academy Of Richmond County High School
Augusta, GA
05.2003

Skills

  • Mail handling
  • Data Entry
  • Clerical Support
  • Report Writing
  • Meeting planning
  • Minute Taking
  • Office Administration
  • Bookkeeping
  • Spreadsheet Management
  • Information Security
  • Document Control
  • Presentation Design
  • Scheduling
  • Filing
  • Reception oversight
  • Calendar Management
  • Microsoft Word
  • Attendance record management
  • Training and coaching
  • Mail Management
  • Time Management
  • Project Planning
  • Presentation Preparation
  • Videoconference preparation
  • Microsoft PowerPoint
  • Policy and procedure modification
  • Multi-Line Phone Systems
  • Risk Management
  • Recruiting
  • Customer and client relations
  • Event Coordination
  • Data Collection

Timeline

Administrative Assistant

U.S. Navy Active Duty
06.2022 - Current

Administrative Clerk

U.S. Navy Active Duty
01.2021 - 06.2022

Training Assistant

US Navy
10.2019 - 01.2021

Prison Guard

U.S. Navy Active Duty
07.2016 - 09.2019

Security Forces Supervisor

U.S. Navy Active Duty
06.2013 - 07.2016

Security Dispatcher

U.S. Navy Active Duty
05.2011 - 05.2013

Security Patrol Supervisor

U.S. Navy Active Duty
11.2008 - 05.2011

Cosmetologist

Spice Of NewYork
09.2006 - 11.2008

Associate of Arts - General Studies

University of Maryland Global Campus

High School Diploma -

Academy Of Richmond County High School

Similar Profiles

CREATE PROFILE
Shelita Johnson