Shelita Johnson
San Diego,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
U.S. Navy Active Duty
San Diego, CA
06.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
Administrative Clerk
U.S. Navy Active Duty
Guam
01.2021 - 06.2022
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Reduced appointment backlogs through effective scheduling and follow-up procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Training Assistant
US Navy
Bahrain
10.2019 - 01.2021
- Enhanced employee skillsets by developing comprehensive training materials and resources.
- Streamlined onboarding process for new hires, resulting in a more efficient and effective orientation experience.
- Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.
- Managed the coordination of training schedules, ensuring timely delivery of all programs and events.
- Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.
- Provided administrative support during large-scale conferences or seminars, contributing to seamless execution of events.
- Assisted in the development of promotional materials for training events, increasing overall program visibility within the organization.
- Prepared materials for skills development classes.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
Prison Guard
U.S. Navy Active Duty
Charleston, SC
07.2016 - 09.2019
- Assisted with the processing of new inmates, ensuring accurate documentation and timely completion of necessary procedures.
- Contributed to effective rehabilitation programs by coordinating with counselors and offering guidance to inmates on available resources.
- Supported successful reintegration efforts by mentoring inmates nearing release dates and providing guidance on life skills and employment opportunities.
- Updated record-keeping systems regularly, contributing to accurate tracking of inmate populations and efficient allocation of resources within the facility.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
Security Forces Supervisor
U.S. Navy Active Duty
Misawa, Japan
06.2013 - 07.2016
- Developed and enforced policies that resulted in increased compliance with regulations and reduced violations among personnel.
- Facilitated information sharing among team members, promoting situational awareness and enhancing decision-making capabilities during incidents.
- Coordinated emergency preparedness drills to ensure timely response to potential crises situations while maintaining safety of all involved parties.
- Streamlined reporting processes for more efficient resolution of identified issues or concerns.
- Developed security plans and procedures to protect personnel and assets.
- Conducted background checks on new personnel to certify security clearance.
- Developed and maintained operational plans and strategies to support special forces objectives.
- Developed, coordinated and implemented instruction for host nation militaries.
- Investigated incidents and wrote detailed reports for superior review.
- Delivered training sessions to educate personnel on security policies and procedures.
- Reviewed incident reports thoroughly, identifying patterns or trends needing pro-active attention.
- Conducted comprehensive investigations into security incidents, gathering evidence and collaborating with relevant authorities as needed.
Security Dispatcher
U.S. Navy Active Duty
Sicily, Italy
05.2011 - 05.2013
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
- Developed contingency plans for various emergency scenarios to ensure efficient responses under high-pressure situations when every second counts.
- Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
Security Patrol Supervisor
U.S. Navy Active Duty
St. Marys, GA
11.2008 - 05.2011
- Elevated the quality of written reports documenting incidents or suspicious activities, ensuring accuracy and clarity for future reference or legal purposes.
- Boosted staff morale through recognition initiatives such as employee awards programs or team-building activities, leading to increased loyalty and retention.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
- Performed security investigations and reported findings to client management.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Documented daily patrol activities and incident reports for accurate record-keeping and improved communication among team members.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Cosmetologist
Spice Of NewYork
Augusta, GA
09.2006 - 11.2008
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Processed payments, entering sales in register for prompt customer service.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained regular client list and successfully handled walk-in customers.
Education
Associate of Arts - General Studies
University of Maryland Global Campus
Adelphi, MD08.2013
High School Diploma -
Academy Of Richmond County High School
Augusta, GA05.2003
Skills
- Mail handling
- Data Entry
- Clerical Support
- Report Writing
- Meeting planning
- Minute Taking
- Office Administration
- Bookkeeping
- Spreadsheet Management
- Information Security
- Document Control
- Presentation Design
- Scheduling
- Filing
- Reception oversight
- Calendar Management
- Microsoft Word
- Attendance record management
- Training and coaching
- Mail Management
- Time Management
- Project Planning
- Presentation Preparation
- Videoconference preparation
- Microsoft PowerPoint
- Policy and procedure modification
- Multi-Line Phone Systems
- Risk Management
- Recruiting
- Customer and client relations
- Event Coordination
- Data Collection
Timeline
Administrative Assistant
U.S. Navy Active Duty
06.2022 - Current
Administrative Clerk
U.S. Navy Active Duty
01.2021 - 06.2022
Training Assistant
US Navy
10.2019 - 01.2021
Prison Guard
U.S. Navy Active Duty
07.2016 - 09.2019
Security Forces Supervisor
U.S. Navy Active Duty
06.2013 - 07.2016
Security Dispatcher
U.S. Navy Active Duty
05.2011 - 05.2013
Security Patrol Supervisor
U.S. Navy Active Duty
11.2008 - 05.2011
Cosmetologist
Spice Of NewYork
09.2006 - 11.2008
Associate of Arts - General Studies
University of Maryland Global Campus
High School Diploma -
Academy Of Richmond County High School